Russell Fulker
Apologies for this rant, but I'm still fuming.
Today was my second attempt to get a spare part for my
trailer. I think the first attempt must have failed, because
I've not heard anything for a fortnight.
This afternoon I phoned the Customer Service (sic) dept of
the company concerned, and they claim that because it's
not on their list of standard spare parts they won't be
able to help me. Somewhere in the Far East there must be a
box of these parts kicking about, but that seemed to be
beyond Mr Service's comprehension. As far as he was
concerned, these trailers arrive in the UK boxed and fully
formed. The very word 'manufacture' is probably a
thoughtcrime where he works. I would be quite happy to
deal directly with the Oriental sweatshop they've
outsourced manufacture to, but no, Mr Service knew his
boundaries and couldn't even consider helping and
continued to interrupt and talk trough me.
This has really wound me up. The trailer is currently the
only means my disabled son has of getting around with us at
any speed on a day out, and we've had several fun trips with
it so far. He already misses out on quite a bit, so I refuse
to let a single ounce of his enjoyment be curtailed by
jobsworth Customer Service tossers. And I also refuse to
ditch a perfectly good trailer for the sake of one easily
replaceable part.
That's better. I feel composed enough now to write a letter
of complaint.
Cheers
Today was my second attempt to get a spare part for my
trailer. I think the first attempt must have failed, because
I've not heard anything for a fortnight.
This afternoon I phoned the Customer Service (sic) dept of
the company concerned, and they claim that because it's
not on their list of standard spare parts they won't be
able to help me. Somewhere in the Far East there must be a
box of these parts kicking about, but that seemed to be
beyond Mr Service's comprehension. As far as he was
concerned, these trailers arrive in the UK boxed and fully
formed. The very word 'manufacture' is probably a
thoughtcrime where he works. I would be quite happy to
deal directly with the Oriental sweatshop they've
outsourced manufacture to, but no, Mr Service knew his
boundaries and couldn't even consider helping and
continued to interrupt and talk trough me.
This has really wound me up. The trailer is currently the
only means my disabled son has of getting around with us at
any speed on a day out, and we've had several fun trips with
it so far. He already misses out on quite a bit, so I refuse
to let a single ounce of his enjoyment be curtailed by
jobsworth Customer Service tossers. And I also refuse to
ditch a perfectly good trailer for the sake of one easily
replaceable part.
That's better. I feel composed enough now to write a letter
of complaint.
Cheers
