Ernie
I'd like to get some input on a possible warranty issue. I have a new in
box Caad 5 road frame with a Circle Cycle (so. cal local team) paint job. I
bought it 2 years ago, but only looked at it with out taking the cardboard
wrap around the tubes and stays. I bought the bike at Circle Cycle and
still have all papers and am the original owner. After my current alum bike
gave out I started getting the C'dale ready. I noticed 3 blems on it:
1. Paint run on bottom side of down tube that looked like
it was fixed by wiping it off with a finger.
2. Weld blob inside shifter cable stop that prevents a
ferrule from going
in.This can be fixed by careful dremel tool work or maybe a
file, but one slip and I can have more blems.
3. Dent on left hand side of chain stay. This not a large
dent, but is visible if you look there. A customer
service guy at C'dale thought I was talking about
where the stays transitions from round to flat. Maybe
it's tooling, but it's sure not for crank clearance or
anything like that. I did look at some current Caad
5's and they don't have that.
Circle Cycle has been bought by Performance. I've tried
another shop and the rep can't look at it because he's in
Conneticut. The shop guy called and talked to the rep and
said the issue is going to be that I sat on the frame for 2
years. The rep is willing to at least look at it when he
gets back, but the shop guy said he feels that the rep isn't
going to do anything. C'dale has a reputation for ****ty
customer service. Should I expect anything to happen? Is it
reasonable for one to expect a blem free frame? Any input
appreciated
thanks, Ernie
box Caad 5 road frame with a Circle Cycle (so. cal local team) paint job. I
bought it 2 years ago, but only looked at it with out taking the cardboard
wrap around the tubes and stays. I bought the bike at Circle Cycle and
still have all papers and am the original owner. After my current alum bike
gave out I started getting the C'dale ready. I noticed 3 blems on it:
1. Paint run on bottom side of down tube that looked like
it was fixed by wiping it off with a finger.
2. Weld blob inside shifter cable stop that prevents a
ferrule from going
in.This can be fixed by careful dremel tool work or maybe a
file, but one slip and I can have more blems.
3. Dent on left hand side of chain stay. This not a large
dent, but is visible if you look there. A customer
service guy at C'dale thought I was talking about
where the stays transitions from round to flat. Maybe
it's tooling, but it's sure not for crank clearance or
anything like that. I did look at some current Caad
5's and they don't have that.
Circle Cycle has been bought by Performance. I've tried
another shop and the rep can't look at it because he's in
Conneticut. The shop guy called and talked to the rep and
said the issue is going to be that I sat on the frame for 2
years. The rep is willing to at least look at it when he
gets back, but the shop guy said he feels that the rep isn't
going to do anything. C'dale has a reputation for ****ty
customer service. Should I expect anything to happen? Is it
reasonable for one to expect a blem free frame? Any input
appreciated
thanks, Ernie
