Polar Warranty

[Alex Conrath]

Polar Warranty



Has any body had a problem getting warranty work done by

Polar because a purchase was made by an unauthorized dealer.



I don’t under stand why Polar would punish the end user for shopping for

The best price and finally purchasing a Polar product. If they truly want to stop

unauthorized dealers selling there products then they should go after the supplysource. But I guess its easer to punish to end consumer.



Has any one experienced warranty problems with Polar?



Thanks Alex

[alienator]

First, I don't know Polar's policies re: their dealers. If you bought from a dealer outside the country where you live, that could be the issue. In some industries, companies will not warranty "grey market" sales. Whatever the case, Polar is free to define who and how they will sell their products as they see fit. That is not to say that works or bodes well for the consumer.

Iffin' I were you, I would go to the dealer that sold you the product. They oughta at least answer for why they didn't tell you that they weren't an authorized dealer and that you wouldn't be able to warranty your Polar chit.

[impakt]

Polar Warranty



Has any body had a problem getting warranty work done by

Polar because a purchase was made by an unauthorized dealer.



I don’t under stand why Polar would punish the end user for shopping for

The best price and finally purchasing a Polar product. If they truly want to stop

unauthorized dealers selling there products then they should go after the supplysource. But I guess its easer to punish to end consumer.



Has any one experienced warranty problems with Polar?



Thanks Alex
You go out and buy a new bimmer from a HACK shop that sells stolen/preowned possibly damaged beamers along with hondas and kias. You have something wrong with your bimmer. DO YOU TAKE IT BACK TO A BMW DEALERSHIP AND ***** ABOUT THEM NOT COVERING YOUR BOOTLEG BIMMER under warranty?

Polar doesnt want hack shops selling their products. how do they get the products? are they stolen? are they refurbed? how does polar know you didnt trade a few baseball cards for a half used product. bottom line. what other way can they encourage you to buy from an authorized dealer that puts in the time to research and sell polar products under Polar guidelines?

[Alex Conrath]

IMPAKT: your knowledge about Polar products have been invaluably to me and hopefully to others as well, but you seem to have missed my point. I am not talking about knock offs or bootleg or stolen but 100 ‘s of “new products “ with all the packaging.



Polar designs and builds their products, they also have total control over the means of distribution. If they encouraged registration for warrantees on all purchases made they can track through serial numbers how their products are being distributed. Thus finding unethical wholesalers or distributors and controlling unauthorized distribution. Buy limiting new product to authorized dealers only that would truly strengthen the authorized dealer position and help protect the end consumer.

I would rather have the “ebay” temptation removed and have only authorized dealers to shop from for one of Polars fine Products.

[impakt]

IMPAKT: your knowledge about Polar products have been invaluably to me and hopefully to others as well, but you seem to have missed my point. I am not talking about knock offs or bootleg or stolen but 100 ‘s of “new products “ with all the packaging.



Polar designs and builds their products, they also have total control over the means of distribution. If they encouraged registration for warrantees on all purchases made they can track through serial numbers how their products are being distributed. Thus finding unethical wholesalers or distributors and controlling unauthorized distribution. Buy limiting new product to authorized dealers only that would truly strengthen the authorized dealer position and help protect the end consumer.

I would rather have the “ebay” temptation removed and have only authorized dealers to shop from for one of Polars fine Products.
i definatly understand what your saying. But you have to look at it the other way as well.

. The smaller dealers get screwed in the end when you can go ebay for much less.The authorized dealers that are putting in the time to make things happen legit are loosing a ton of business to someone on a street corner pushing HRMs under the table.Mostly stolen. Its polars way of taking care of their dealers.and taking care of their own ass because they dont know where these third parties are buying the products.

it is a business you know. they cant please everybody.

[JTE83]

I bought my S720i with a power output kit from an authorized dealer and the power output kit was later serviced under wqarranty for free. Later, when I broke the speed sensor, it only cost me $29.95 to fix. But I also bought the wearlink strap and it went bad - I sent it in under warranty but Polar did not replace it saying that it works. So Polar sucks when it comes to the warranty for the wearlink transmitter. I later bought a 2nd power output kit from ebay instead of paying the jacked up prices everywhere for the kit ($350). It's cheap to pay Polar for repairs - I thought my broken speed sensor would cost $50.

[impakt]

But I also bought the wearlink strap and it went bad - I sent it in under warranty but Polar did not replace it saying that it works.
send it back and tell them it still doesnt work. its that simple. tests arent fool proof..