Polar CS600 Power

Since 2001, over 90,000 cyclist's have joined Cycling Forums to discuss topics from general cycling to equipment, training, racing and travel or vacation destinations (especially in europe during the tour de france). We also feature an great deals in our online store, 100's of articles, classifieds and product reviews.

I've used the message threads on this forum to learn and successfully install two of these things, and they work great, no problems. Recently, a couple of my buddies have purchased these and have come to me to install. In both cases, the chain tension paddle is completely dead, no lights, etc. Both have been purchased independently from different sellers, both have serial numbers starting C720 ( 20th week). They've contacted Polar and without any questions, Polar has admitted they've had some problems with them, and asked for them to be returned to Polar and they will be sent new ones. We are waiting for the new ones to see what happens, but I thought I would share this info with the forum, just in case others have encountered this. Another bad batch??

I've used the message threads on this forum to learn and successfully install two of these things, and they work great, no problems. Recently, a couple of my buddies have purchased these and have come to me to install. In both cases, the chain tension paddle is completely dead, no lights, etc. Both have been purchased independently from different sellers, both have serial numbers starting C720 ( 20th week). They've contacted Polar and without any questions, Polar has admitted they've had some problems with them, and asked for them to be returned to Polar and they will be sent new ones. We are waiting for the new ones to see what happens, but I thought I would share this info with the forum, just in case others have encountered this. Another bad batch??
I have had drop-out issues with mine as well. I spoke with Polar Canada (I'm just outside Toronto) and they are slow to respond to me (it's been over a week now). I happened apon a polar rep on another discussion board and his advise was immediately "send it back - it will be replaced/repaired". When I asked if Polar knows what the problem was his repsonse was "nothing confirmed enough for public release". I hope that doesn't mean they don't have a handle on the issue. I'll send it back and see what happens. My serial # started C717.

Joe

Just to be specific, the ones I am talking about did not suffer from the "drop out" syndrome, which is when they work for a while and then start to have problems. These ones were completely dead from the start.......no lights, not detected by the head unit, change of batteries and using a different battery pod from a known working unit didn't help. In any case, Polar needs to be open and honest with this QC stuff, or the reputation will suffer.

Just to be specific, the ones I am talking about did not suffer from the "drop out" syndrome, which is when they work for a while and then start to have problems. These ones were completely dead from the start.......no lights, not detected by the head unit, change of batteries and using a different battery pod from a known working unit didn't help. In any case, Polar needs to be open and honest with this QC stuff, or the reputation will suffer.
I've been using a CS600P since mid november. I'm french and of course I bought it here in France.
From my own experience of having data dropouts in the first weeks, all I can tell is that the very important issue is to be able to install the paddle very // to the chain. In order to do so I had to install the device on another bicycle that has straight chain stays.
When this is done the Polar CS600P works very well and is very reliable.