Frame problem

[Howie Dean]

Hi all, I've just discovered that my 98 Claud butler Criterum, downtube has rusted through from the
inside. The damage is about 6 inches from the toptube and the tube is made from (531). It looks like
a piece of foam is lodged in the tubing which has caused the problem. The rest of the bike is in
near perfect condition (not many club runs this year)!!! I have no documentation from Falcon cycles
as to the warranty etc. Any advice before I contact the dealer. Cheers

Howie

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[Peter Clinch]

Howie Dean wrote:

> I have no documentation from Falcon cycles as to the warranty etc. Any advice before I contact
> the dealer.

Just get in touch and see what they say. We old EBC Country has a Falcon frame and I did have the
warranty paperwork that said 2 year warranty. Weld went after 7, so I knew it was out of warranty,
called EBC anyway and they replaced the frame FOC and also transferred all the components from the
old frame to the new FOC. Only question was did I mind the new frame being a darker shade of blue.
Kudos to EBC, I've been happy to spend money there since!

Good dealers and manufacturers know that customer service is the key to repeat business, and repeat
business is a key to long term business success. If your dealer's a good one they'll probably go out
of their way to help.

Pete.
--
Peter Clinch University of Dundee Tel 44 1382 660111 ext. 33637 Medical Physics, Ninewells Hospital
Fax 44 1382 640177 Dundee DD1 9SY Scotland UK net p.j.clinch@dundee.ac.uk
http://www.dundee.ac.uk/~pjclinch/

[Howard Dean]

Hi Cheers Pete My local dealer has sent the bike back. We are waiting for Falcon's reply.

Howie..

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