Hooray!! Dawes Customer Service - Was: Probs wit hne Horizon

[Jason Wyatt]

I recently posted regarding problems with my new Dawes Horizon, which I wrote to Dawes about.

The result is that they have contacted the dealer to say they will cover the cost of all work and
parts. Although this is no more than I should expect, in this day and age its getting rarer to find
a company that honours such things without quibble.

thanks to the posters who replied with their opinions.

Jason

[Michael Green]

jasonNOSPAMwyatt@ntlworld.com (Jason Wyatt) wrote in message
news:<3fd105e1.1688485@news.cis.dfn.de>...
> I recently posted regarding problems with my new Dawes Horizon, which I wrote to Dawes about.
>
> The result is that they have contacted the dealer to say they will cover the cost of all work and
> parts. Although this is no more than I should expect, in this day and age its getting rarer to
> find a company that honours such things without quibble.
>
> thanks to the posters who replied with their opinions.
>
> Jason

I had a very similar positive experience with Dawes regarding paint problems. Result, a new frame.

[Centurian_oooya]

Wish I had bought a Dawes instead of a Saracen Havoc

Their Cus Serv Sucks ... big style

"Jason Wyatt" <jasonNOSPAMwyatt@ntlworld.com> wrote in message
news:3fd105e1.1688485@news.cis.dfn.de...
> I recently posted regarding problems with my new Dawes Horizon, which I wrote to Dawes about.
>
> The result is that they have contacted the dealer to say they will cover the cost of all work and
> parts. Although this is no more than I should expect, in this day and age its getting rarer to
> find a company that honours such things without quibble.
>
> thanks to the posters who replied with their opinions.
>
> Jason