I owned a Dynamic Bicycles shaft drive bicycle. The Sussex shaft drive was not built to specifications that could handle the torque generated when pedaling uphill, or pedaling hard on level ground. The result was that the shaft drive was not maintenance free--in fact, it broke. I replaced it with a new shaft drive sent by Dynamic Bicycles. The new one began to break and I was told by their Production Manager that I was exceeding the specifications of the shaft drive. I received a verbal agreement from him to refund the purchase price of the bicycle. Dynamic Bicycles even took care of the return shipping for the bicycle.

Once they received it, however, the president of Dynamic Bicycles told me that I had owned the bicycle longer than 30 days, so the satisfaction guarantee no longer applied. I was given the option of having my bicycle returned to me with a tightened bolt and new grease, which would supposedly fix the problem, or receiving a refund minus the cost of shipping and a 15% restocking fee. Despite phone conversations, emails and then a complaint process with the Better Business Bureau In Eastern Massachusetts, Maine, Rhode Island and Vermont (Massachusetts, Maine, Rhode Island, Vermont Consumer and Business Reviews, Reports, Ratings, Complai - E. MA, ME, RI and VT BBB), the president of the company would not uphold a verbal agreement stated twice and acknowledged by email. Because I do not live in Massachusetts, the state where Dynamic Bicycles is located, it made no sense for me to pursue a mediation or claim in small claims court, which would have required my presence. I will never do business with Dynamic Bicycles again, nor would I recommend doing business with Dynamic Bicycles. I am also weary of bicycles sold with shaft drives built by Sussex.