Minoura Mag Trainer - Customer Service

I don't normally blow the trumpet for suppliers and products, but credit where credit is due. I'm so pleased with the service I got today, I think these guys deserve some kudos.

I have a Minoura indoor trainer that I bought new back in 2002. It's fair to say its had quite a bit of use.

The flywheel cover has broken, and a piece of plastic has fallen into the moving parts and caused some damage when I put the bike on the trainer and started spinning. I hadn't seen the damage to the cover beforehand. I don't know what cause the cover to break - but it would be unfair to suggest it was a faulty part - it could just as easily have been knocked in transit (we've just moved homes) or had something heavy fall against it without me realizing.

I contacted Minoura, explained the damage, and asked for the price and availability of the replacement parts. I didn't suggest that the damage was due to a faulty part.

They replied with an offer to provide me with a replacement mag unit - under warranty. Just like that.

I'm a happy boy.

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Muzza