Real Bad Ergomo Pro Problem - Page 2

as i said in an earlier post, still no resolution to my complaint. turns out my LBS has not received a new Ergomo sensor unit from the US distributor. this is 3 weeks after being promised that a new unit would be fedex'd to them. I wrote another letter to my LBS, Ergomo, and their US distributor asking for resolution.

I bought on of these from Cyclepowermeters.com and the head unit died after about 9 months, looks like the batteries were fried. The service I received from these guys was A1. I phoned them to tell them there was a problem, posted the unit off to them and received a replacement 2 days later. In fairness I wouldn't buy another Ergomo, but I'd definitely use this supplier again for their great service.

Ok, I gave these guys a call. Told them my problem about no data download and the first person to answer said he'd switch me to service, next person who answers says they're only an answering service and that they'd take my number and name and would call me back. I gave them my work number and they did not call me all day and there's no voicemail. They claim they're the US Distributor for ergomo, and I beleive they just brushed me off today. I'll try calling again tomorrow, but if they really brush me off, and if ergomo everywhere does not give support, ergomo needs to go down. We need to spam every bike forum, bike news website, bike board, etc - that ergomo is just no good and that people shouldn't buy them. Getting burned $1650 then $700 for a computer sucks!

i called the MultiFit offices and spoke to their Director of Operations, Jason Goldberg. on my second call (my first ended in being disconnected shortly after beginning to speak), Mr. Goldberg seemed to want to help. But so far, my LBS has no Ergomo bottom bracket.

Ergomo Germany should recieve my follow up letter tomorrow. MultiFit received the email on Monday. we'll see if the second round of letters yields any action.

i am contemplating taking my LBS to Small Claims court and suing them for my costs. after all, they are the ones who last had possession of my Ergomo unit. I believe I can convince a judge that in the absence of remedy by Ergomo, my LBS owes me a replacement meter since they took possession of it from me. I hate to see it come down to this, but i refuse to walk away from $1,600 and not even have the broken pieces to show for it.

I agree that more cyclists need to hear the stories of poor customer service from Ergomo. these units cost way too much money to be screwed around like this.

here is the latest on my Ergomo saga. After hearing nothing after writing a second letter, I sent an email to all of the parties who were copied by my snail mail letters. The US distributor replied with a copy of the Federal Express tracking number which showed that Ergomo HAD shipped the bottom bracket to my local bike shop.

I called them with this information, and apparently there was a communications problem between my LBS & I. Once they confirmed that they had the unit, I dropped the bike off to have it installed.

in the meantime, I've misplaced the freaking computer somewhere (its been sitting idle for 9 months) and i'm tearing my house apart looking for it !

so, i am close to getting this resolved. And Ergomo US did what they committed to doing -- shipping me a replacement bottom bracket after my first letter arrived.