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PowerTap problem - Page 2

post #16 of 28

Re: PowerTap problem

Quote:
Originally Posted by ric_stern/RST
Nah, we just send them back as complete wheels.

ric
Lucky buggers.

I hear that Trek Australia has now taken on the distribution of PTs here. So here's hoping we'll have a bit better local support. Previously it was abysmal.
post #17 of 28

Re: PowerTap problem

Ok, so International shipping may be a different story.

Quote:
Originally Posted by Alex Simmons
Lucky buggers.

I hear that Trek Australia has now taken on the distribution of PTs here. So here's hoping we'll have a bit better local support. Previously it was abysmal.
post #18 of 28

Re: PowerTap problem

Quote:
Originally Posted by Alex Simmons
The freight cost difference for me was $180. And that was just one way to the US (several quotes through several freight forwarders and Aust Post). Hence I delaced the wheel. I thought OP being from the UK might face a similar problem.
We do cover the shipping back as well.
post #19 of 28

Re: PowerTap problem

Got some problems that have been intermittent. Sometimes I lose the communication icon for just a few minutes and then I get it back for days, but my data since this started happening is extremely jagged instead of the usual smooth lines I always get. This is for speed, power, torque. Cadence and HR seem unaffected or at most slightly affected (but I dont think so).


Tonight was the worst. I rode for 2 hours and watts were jumping all over the place again. I downloaded the data to CP WKO as usual and it was again jagged. Later this evening I put the bike back in the trainer to try and diagnose the data issue and got either no communication icon or when I got an icon, as soon as I started to pedal I might get a split second of watts, then I lose the comm icon again. I replaced the computer battery and the batteries in the hub arent very old. Is this a hub battery issue? I'll call Saris tomorrow as well.

Again-cadence and HR are working.

Ray
post #20 of 28

Re: PowerTap problem

I played with jiggling wires, cleaned the contacts, unplugged the cadence, moved wires around, all the usual stuff. Nothing. Any ideas?

I did ride in heavy rains on Saturday so that ight be it as well. I just remembered that. BUT-let me add that I was having dropouts of comm before riding in the rain as well, but smooth data curves.

Ray
post #21 of 28

Re: PowerTap problem

Quote:
Originally Posted by rayhuang
I replaced the computer battery and the batteries in the hub arent very old. Is this a hub battery issue?
Just because battieries aren't old doesn't mean they're any good. Replace the hub batteries with a fresh set. For me, unusual behaviour creeping in is usually a sign of batteries going. A fresh set does the trick normally.

Otherwise, talk to Saris, if you've done all the diagnostics you can, then you may just be unlucky and have an older hub with some problems. They will fix it/replace and return quickly - they have been excellent in that regard, even to me here in Australia.
post #22 of 28

Re: PowerTap problem

Thanks again Alex-I replaced batteries in the CPU and Hub and no chnage. I hope its not serious. I hate being without my PT!!


Ray
post #23 of 28
Thread Starter 

Re: PowerTap problem

Finally got round to shipping my PT back to Saris, who are now, hopefully doing the business - should have it back within the next couple of weeks (based in Britain so there's extra shipping time).

Really not enjoying being without it though! Though at least it's during a time of year when I'm doing more "base" type stuff, but still it's not good... Maybe it's time to see about picking up a spare hub...

Mike
post #24 of 28

Re: PowerTap problem

Saris is sending me out a new receiver harness. Thats what they thought might be my issue with dropouts and ragged looking data. My receiver harness may be of an older style.

Whew-once again Saris CS comes through!!
post #25 of 28

Re: PowerTap problem

Quote:
Originally Posted by Alex Simmons
Lucky buggers.

I hear that Trek Australia has now taken on the distribution of PTs here. So here's hoping we'll have a bit better local support. Previously it was abysmal.
Based on their support for their bikes I think (hope) we'll be fairly safe, but based on what they're selling the SL and SL 2.4 for, be prepared to pay for it tho'
post #26 of 28

Re: PowerTap problem

Well-the wiring harness didnt help. I still have no comm signal. Its either the new cpu already went bad or the hub-PLEASE not the hub!!
post #27 of 28

Re: PowerTap problem

Well-like a broken record, got to give a shout out to Saris support again. I had comm problems and they had me send in my wheel after the new harness didnt help. I got it back quickly and with all new internals and cassette body. More than I had expected or asked for that is for sure. Also got a trick new wrench to pull of the plastic cover.


Ray
post #28 of 28
Thread Starter 

Re: PowerTap problem

Just to update. Posted my hub back on Dec 28th, Once at Saris, it took a ttoal of 10 days for me to get it back! Brilliant! It would appear that the hub was toasted enough that they just sent me a new one!
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