Re: The Bikesmith, Seattle, shutting down
"smiles" <firstname.lastname@example.org> wrote in messagenews:%4SNb.email@example.com
> "Billy Bigelow" <firstname.lastname@example.org> wrote in message news:email@example.com
> The sad thing with mail order is the customer service sucks and if there are problems you are
> hosed ... and in most cases you don't save much (if anything) ...
That is not entirely true. I've dealt with a couple of mail order shops that have supreme customer
service, and have gone out of their way to help me buy what I needed. Colorado Cyclist, Excel,
Jenson, Cambria, and yes, even Supergo have been guilty of providing me with good customer service.
Notice I did not mention Performance.
Let us not forget, that many of the MO houses began as, or are, real B&M bike shops. Cambria,
Jenson, Colorado Cyclist, Excel Sports to name just a few. I believe Supergo was also a B&M store
when they began down in LA. There are many others that I am sure that I am forgetting.
And saving? Let's take the pedals I just bought yesterday. The only local shop that had them in
stock (a shop I don't particularly like anyway) wanted $110.00 plus tax for the pair, which makes a
grand total of $119 and some change in my neck of the woods. Jenson USA had the exact same pedals,
in stock, and sent them to me via overnight FEDEX for $79 total. Think about that. I saved a
whopping *$40* on my pedals, and that's with the shipping thrown in. If I could have waited a week
(which I couldn't), I could have saved FIFTY dollars total. Think about that... That's a tremendous
amount of savings, to the tune of, what about 40%?...and you say I don't save much, if anything? 40%
is a LOT of money to save.
I even thought about this before I bought them. If those pedals had been even $10 or $15 more than
Jenson, I would have happily bought them at the store, for all the good reasons y'all have mentioned
in this thread, but c'mon...you expect me to spend 40% more of my hard earned money for some
occasional good advice (which admittedly is getting harder and harder to find these days)? That's a
tough one to swallow.