J
John Harlow
Guest
Recently I broke the rear axle on my '01 Giant NRS1. The LBS from which I'd bought the bike dropped
the Giant line and was picked up by a different dealership. I took it there and they said they'd
"see what they could do". They called Giant and they sent a whole new hub (a Shimano XT) to replace
the original one (Formula) because "they had some problems with the Formulas". This highly upgraded
hub was sent free of charge; the LBS only charged to re-spoke the wheel ($20). Mind you this bike is
WAY out of warranty (to the tune of over 2 years) and they really were under no obligation to do
this IMHO - but they did nonetheless.
the Giant line and was picked up by a different dealership. I took it there and they said they'd
"see what they could do". They called Giant and they sent a whole new hub (a Shimano XT) to replace
the original one (Formula) because "they had some problems with the Formulas". This highly upgraded
hub was sent free of charge; the LBS only charged to re-spoke the wheel ($20). Mind you this bike is
WAY out of warranty (to the tune of over 2 years) and they really were under no obligation to do
this IMHO - but they did nonetheless.