Re: Ribble Cycles: a warning

MSeries

Pete Biggs wrote:
> Tony Raven wrote:
>
>>MartinM wrote:
>>
>>>never had a problem,
>
>
> Your luck might not last forever.
>
>
>>try phoning them
>>
>>Isn't that what Pete said he did?
>
>
> Yes indeed, as well as writing and emailing. They say they will "sort
> this refund out" but nothing happens.
>
>
>>Curious as to how they managed to take money out of his bank account
>>without permission though.
>
>
> I don't know how they managed it either. They charged my debit card twice
> for an order and sent duplicate goods (several days after the initial
> order), then refused to refund until they had the goods back, then failed
> to fully refund once I did return the goods. After several requests they
> only refunded /some/ of the money.
>
>
>>Surely a matter for the bank to answer on.
>
>
> The bank have told me it wasn't their fault so I should claim from the
> company, but I don't think they should have allowed the debit in the first
> place. I will get back to them again.
>
> ~PB
>
>
Is it a 'restocking fee' or return postage they refuse to pay ? I
presume since they made the original mistake you see no reason why you
should have to fork out. I agree with you. I had a similar thig with
SJSC. They recommended a specific size BB, I bought one, they were wrong
and I didn't need it. I returned it and they refunded my money, BUT the
refund brought my order value to less than £50 so they refunded the
amound less £5 for original P&P. Nothing really wrong but I increased my
original order specifically to avoid paying P&P. I therefore had to pay
a couple of quid to return the BB to them then received about 1/4 of its
cost back. I try to avoid dealing with them these days, I wish I'd
flogged the BB on eBay.