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08-10.-2005, 08:02 PM
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#1 |
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Registered User
Join Date: Oct 2005
Posts: 2
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Halfords
 Last Sunday my 13 year old son dropped a bicycle at Halfords for repair. He told me that Halfords had said it was not financially worth repairing. I spent the rest of the afternoon trying to telephone the shop, and got no answer - is this why they are so cheap? So I sent an e-mail to Halfords customer services to explain what I was going to do about the bike. Today, Saturday, at the first available opportunity, I returned to the shop. Guess what, Halfords have thrown the bike out of the shop and, no surprises for guessing this one, it is not now where they threw it last weekend. Any comments, ideas about this please?  |
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09-10.-2005, 07:47 PM
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#2 | |
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Registered User
Join Date: May 2005
Location: Wirral, Merseyside, England.
Posts: 97
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Re: Halfords
Quote:
When did you send the Email? Was it in enough time for them to stop the staff from chucking it?
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~Dave~______________ Gratia Dei, sum quod sum. |
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09-10.-2005, 10:07 PM
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#3 | |
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Registered User
Join Date: Oct 2005
Posts: 2
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Re: Halfords
Quote:
I sent the e-mail about 45 minutes after we had left the store, returned home and I had failed to contact them by telephone. So, yes, plenty of time for the staff not to chuck it. Except of course, it required the customer relations staff to pass on the e-mail details  |
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18-02.-2006, 09:04 PM
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#4 |
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Registered User
Join Date: Jun 2005
Location: london uk
Posts: 76
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Re: Halfords
i would demand a replacement bike as they have no right to throw it they must return it to you and give you the option of it as it is not thier property to throw away...
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Wide load!!
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04-03.-2006, 05:58 PM
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#5 | |
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Registered User
Join Date: Mar 2006
Posts: 5
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Re: Halfords
Quote:
Daft question, why didn't your son just bring the bike back? Anyway, Hellfords is absolute crap for anything (own a bike repair co) the mechanics generally get 1 day of training. Some do the whole Cytech thing but in general very few are knowledgable. What they should have said was its not worth fixing but for the money you would have to spend you can buy this... Basically if you need some good service go to an IBD, if they're really good they'll give a discount (part exchange so to speak) Hellfords should replace the bike but its a sticky point. If I get a bike for repair its then my property until the bill is paid in full although it sounds like your son just left the bike and came home which hellfords then took as him just leaving it for them to dispose off. Get in touch with the ACT 0870 428 8404 on Monday. |
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09-03.-2006, 05:03 PM
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#6 |
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Registered User
Join Date: May 2005
Location: West Yorkshire
Posts: 36
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Re: Halfords
What I would do is visit this forum http://www.whatmtb.com/forum/ and post in the general section the same question as two of the regular writers work for halfords!
Nick |
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13-03.-2006, 07:51 PM
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#7 | |
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Registered User
Join Date: Aug 2004
Location: SCOTLAND...you know it.
Posts: 3,015
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Re: Halfords
you mean you dropped a bike off to get repaired and while you werent looking, they chucked it in the bin?
wow! i think you are in a strong position for getting a freebie from them.. phone thier customer helpline and complain. Quote:
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HARD . |
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15-03.-2006, 08:39 AM
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#8 |
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Registered User
Join Date: Jan 2005
Location: Toronto, Canada
Posts: 86
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Retail Maxum: If you can't be good; be everywhere
I tour in Britain frequently and because they are a sponsor of Sustrans, I have visited Halford's several times.
This last trip I was in the Swindon and Newport stores. In the former I purchased a tie-down bungie type thing. I had to find it myself because the staff member said if it wasn't in the cycle department, they didn't carry it (it was in automotive). I had a flat in Newport and I managed to pinch (put a hole in) the new tube I used to replace the old, so I went looking for bike shops. The only one in town was closed on Monday, so I found myself at Halford's. They didn't have the tube with the valve fitting I wanted. Also to save time I wanted them to put it on. The clerk at the cycle department wanted a [font="]£[/font]2 bribe or I would have to wait until the afternoon. I paid and was on my way to Reading. The tube only lasted about 12 kilometers. I ended up taking the train to Reading and finding a bike shop. I'm still using the same tube today. |
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16-03.-2006, 12:02 AM
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#9 |
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Registered User
Join Date: Nov 2005
Posts: 104
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Re: Retail Maxum: If you can't be good; be everywhere
contact a lawyer, this is serious and they owe you big time, they cant deem your bike to be irrepairable and then dispose of it, they should just give it you back without charging for repairs etc
this is a disagrace, can you name and shame the branch?
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http://www.velodrome.org.uk - A Home for Cyclists |
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16-03.-2006, 09:02 PM
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#10 |
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Registered User
Join Date: Feb 2006
Posts: 5
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Re: Halfords
I bought a roadbike from them before and found the service repair absolutely terrible. Im not surprised that they threw your bike out.
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19-03.-2006, 05:58 AM
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#11 |
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Registered User
Join Date: Mar 2006
Location: brighton
Posts: 2
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Re: Halfords
could add my tale but we live and learn
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16-06.-2006, 07:50 PM
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#12 |
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Registered User
Join Date: May 2006
Posts: 20
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Re: Halfords
hi was in hallfords recently saw a friend who had purchased a montain bike for there son the cycle cost £500 , she mentioned it had spent 8 weeks in halfords for a repair/or awaiting spares.
last sunday went into halfords to purchase a 700 sized tube, they did not have correct size. awhile ago was looking at the cheaper appollo range £100- £150 asked young salesperson what the gearing of cycle was re rear cassette , oh i never been asked that he replied , most people who have purchased from halfords that i spoke too would not buy from halford again as the service is poor. |
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07-07.-2006, 03:05 AM
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#13 | |
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Registered User
Join Date: Jul 2006
Location: Worcester
Posts: 3
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Re: Halfords
Quote:
An earlier post hit the nail on the head - lack of training for the staff. I recently bought a very cheap bike for the wife becuase it was all we needed. There was no real sale technique or advice required, just measuring up. She will use it a few times a year so i've got no problem with that. However, some of their bikes are £600 plus. Therefore, the buyer is going to want some good advice before investing in this kind of kit. I don't think the sales kid with a day of training behind him/her could do this. |
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14-07.-2006, 12:47 AM
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#14 | |
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Registered User
Join Date: Jul 2006
Posts: 6
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Re: Halfords
Quote:
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07-08.-2006, 06:04 AM
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#15 |
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Registered User
Join Date: Aug 2006
Posts: 8
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