could find no 1800 number or tele number at bikes direct or sporty mama just email or fax.other bicycle co's have tele number for customere service.quite better to talk to someone on the tele to get a mess like this sorted.lesson learned if company has no tele number probably best to look elsewere, sometimes a quite good price is just not enough if the bicycle brand or online bicycle co has no customere service department or anyone to stand behind the product. Regards