Hi, as I'm not natively speaking English I apologize for my
language skills.

I tried to order from Nashbar to Sweden. It was a valid
option on their Internet shop site, and I also got an email
with an order confirmation that it would ships soon, but
after waiting for it a couple of days I got a new email from
Bike Nashbar that they didn't ship to Sweden.

Quote:

"Unfortunately, we do not ship to Sweden. The order has been
cancelled and your card hs not been charged. We apologize
for any inconvenience."

Now I mailed back and asked which countries they actually
ships to (as their web site doesn't give any such clues or
limitations). I got a reply from customer service that they
besides US only ship to Australia, Canada, Japan, Germany,
United Kingdom.

Quote:

"We ship to Australia, Canada, Japan, Germany, United
Kingdom and the US. Thank You."

Ok, now I tried to arrange for my order to ship to a friend
in the UK. I mailed Nashbar the new address, but now I got
yet *another* email saying:

Quote:

"Unfortunately. we do not ship to London. The order has been
cancelled and your card has not charged. Thank You."

Anyone who has successfully ordered stuff from Bike Nashbar
and not had all of these problems?

Best regards,

martin törnsten

"Martin Törnsten" <omartint@hotmail.com> wrote in message
news:ad0oa0116t03vvkal54bv7ss7u8rpmvon7@4ax.com...
> Hi, as I'm not natively speaking English I apologize for
> my language
skills.
>
> I tried to order from Nashbar to Sweden. It was a valid
> option on their
Internet
> shop site, and I also got an email with an order
> confirmation that it
would
> ships soon, but after waiting for it a couple of days I
> got a new email
from
> Bike Nashbar that they didn't ship to Sweden.
>
> Quote:
>
> "Unfortunately, we do not ship to Sweden. The order has
> been cancelled and your card hs not been charged. We
> apologize for any inconvenience."
>
> Now I mailed back and asked which countries they actually
> ships to (as
their web
> site doesn't give any such clues or limitations). I got a
> reply from
customer
> service that they besides US only ship to Australia,
> Canada, Japan,
Germany,
> United Kingdom.
>
> Quote:
>
> "We ship to Australia, Canada, Japan, Germany, United
> Kingdom and the US. Thank You."
>
> Ok, now I tried to arrange for my order to ship to a
> friend in the UK. I
mailed
> Nashbar the new address, but now I got yet *another*
> email saying:
>
> Quote:
>
> "Unfortunately. we do not ship to London. The order has
> been cancelled and your card has not charged. Thank You."
>

Thats not because you were using a credit card that didnt
match the delivery address is it? Could your friend in
London try ordering directly?

--
Tumbleweed

Remove my socks for email address

Tumbleweed wrote:
>
> Thats not because you were using a credit card that didnt
> match the delivery address is it?
>

Wouldn't have thought so. I've ordered and had shipped to US
hotels. Providing you give your home address for the billing
address and seperate delivery address should be OK. I
suspect it may be picking up Sweden from the billing address
and binning it as a no-no.

Tony

Captain's log. On StarDate Thu, 20 May 2004 08:26:18 +0100 received comm from
"Tony Raven" <junk@raven-family.com> on channel uk.rec.cycling:

: Tumbleweed wrote:
: >
: > Thats not because you were using a credit card that
: > didnt match the delivery address is it?
: >
:
: Wouldn't have thought so. I've ordered and had shipped to
: US hotels. Providing you give your home address for the
: billing address and seperate delivery address should be
: OK. I suspect it may be picking up Sweden from the billing
: address and binning it as a no-no.

I actually called them today, and they still claim that the
problem is that they don't deliver to London at all (which I
still find kind of strange limit).

Best regards,

martin törnsten

--
http://82.182.73.126/

Captain's log. On StarDate Thu, 20 May 2004 12:05:03 GMT received comm from
Simon Brooke <simon@jasmine.org.uk> on channel uk.rec.cycling:

: in message <ad0oa0116t03vvkal54bv7ss7u8rpmvon7@4ax.com>,
: Martin Törnsten ('omartint@hotmail.com') wrote:
:
: > Hi, as I'm not natively speaking English I apologize for
: > my language skills.
: >
: > I tried to order from Nashbar to Sweden. It was a valid
: > option on their Internet shop site, and I also got an
: > email with an order confirmation that it would ships
: > soon, but after waiting for it a couple of days I got a
: > new email from Bike Nashbar that they didn't ship to
: > Sweden.
:
: Is there any particular reason for buying from them? Can't
: you get what you need somewhere else?

Yes, the reason is that they had a very good price on a
Polar S720i (but also on a lot of other stuff), and in
addition to that also two promotional rebates (the first one
was 20% off everything if you bought for more than $50 last
week, and the second one a general rebate code who was 10%
off the total).

The price for the S720i (after all rebates) is $169 (=
£91), and as I haven't been able to find such a good deal
elsewhere I thought it would be good if they could mange
to ship what they have promised (and initially confirmed).
But if it's a hopeless task I have eventually to give up
in the end (and will probably never more try to order from
them again).

I also a bit curious to why they 1. list countries as
delivery options, which they don't even deliver to and 2.
why they ship to UK, but not London specifically (I tried to
call them today, but the customer service rep couldn't give
me any good explanation for that policy).

Best regards,

martin törnsten

--
http://82.182.73.126/