>What from a driver's and from the riders' POV makes for a satisfactory
>service?
Zoot,
I've performed SAG duties for a number of years and I've ridden my share of
organized rides, so I have experience with both perspectives.
A few points which come to mind:
1) More than anything else, SAG drivers should be prepared to assist with
flat tires. The driver should be proficient in changing them and have a good
floor pump in their vehicle. They should also carry an assortment of tubes
for sale (or to give gratis) to riders.
2) If SAG drivers are proficient at other simple (< 5 minute) repairs and
wish to carry some tools, great. For bigger problems or if the SAG can't fix
it, or is too busy to fix, they should be prepared to carry the riders to
the next rest stop where hopefully a qualified mechanic can assist.
3) Exhausted riders should be carried forward to the next rest stop. The SAG
should be able to carry a minimum of 2 people and their bikes. Some SAGs
should be capable of carrying a tandem.
4) The best SAG system I've worked with uses three types of SAGS:
a) Shuttle SAGs to transport riders from rest stops back to the finish. The
goal should be to have enough of these so that riders do not have to wait
longer than 30 minutes for a ride.
b) Regular SAGs on routes between rest stops. The goal should be to have
enough of these so that riders don't have to wait longer than 5 to 10
minutes for service.
c) A Sweep SAG to follow the last rider
5) If the route has some unusually congested area (for example, a climb on a
narrow road), consider SAGing that zone using a motorcycle (or bicycle!)
SAG.
6) SAGs should all have cell phones if coverage is good, and have a list of
each other's numbers, including a central control number at the ride
start/finish. If cell phone coverage is poor in some areas, consider putting
a HAM radio operator in the SAG and having a HAM base station at the
start/finish (really sophisticated rides will also place GPS transponders in
some of the SAGs, allowing the base control station to track their
location).
7) Central control should actively shift SAGs forward on the course to where
the bulk of the riders are to assure good coverage.
8) The most important attribute in a SAG is a friendly, caring attitude.
9) The biggest beef I have seen repeatedly on rides is that you see many
SAGs the first 30 miles of the ride, but none at all during the last 30.
That's just the main points. Post/email me if you want to discuss further.
Chris Neary
[email protected]
"Science, freedom, beauty, adventure: what more could
you ask of life? Bicycling combined all the elements I
loved" - Adapted from a quotation by Charles Lindbergh