Hugh from Airfree Tires ignored my requests for a refund for 5 months...
but he replied to my e-mail within a day of my original Usenet posting.
Here is a little e-mail exchange:
---
[email protected] wrote:
> often times people get thier money back by disputing the charges
> with
> thier credit card company. Spewing venom may feel good for the
> short
> term but doesn't solve anything. If you are looking for a refund
> then
> fine, but before you write things you may later regret make sure
> you
> have checked your options. If you aren't satisified with your
> customer
> experience then yours will prove to be an isolated experience but
> you
> can still get your refund via your credit card. Companies make
> mistakes
> but your actions border on malicious.
>
> Hugh
>
My reply:
I truly cannot believe you replied to me after 5 months of sending
e-mails which you ignored. And after at least 15 answering machine
messages which you also ignored. And, now, your answer is basically,
get a refund thru your bank if you want. I have read your postings
about the wonderful integrity of your company, Hugh, so why don't you
prove it and REFUND my money???
And, if my experience is an "isolated" one, why does the South
Florida Better Business Bureau have an unsatisfactory rating for you?
I did not make that up, I can forward you their e-mail. Why don't
you provide refunds to unsatisfied customers? Why don't you EVER
answer your phone and respond to complaints?
I cannot believe after months of trying, the only response from you
is to accuse me of being malicious... Do you deny double billing my
credit card? Do you deny NEVER sending me the merchandise I PAID
FOR?? You say "companies make mistakes"... sorry, Hugh, this is more
than a mistake, it is a rip-off. Are you admitting a mistake? If so,
then why should I have to go through my bank to get a refund?
Prove me wrong, Hugh...go ahead and refund my money. I regret NOTHING
I have written, because it's the truth. BTW, you owe me $200.55. My
next "option" is small claims court...