Amazing service from Camelback.

[vernon]

I have a 2-3 year old Cameleback Mule and the bladder developed a leak.
Investigation of the the source of the leak pinpoint O-ring failure as the
probable cause. The O-ring is not a listed spare part and I emailed
Camelback in the US enquiiring about the availablity of spare O-rings on
Monday. One arrived in the post today having been posted on Tuesday in
California. A most impressive after sales service.

-=V=-

 

[PUSHERBOT]

They must cost £15 to make and distribute and they sell them for £70.
No wonder they run a decent after sales department,

On Sat, 23 Dec 2006 14:17:58 -0000, "vernon" <[email protected]>
wrote:

>I have a 2-3 year old Cameleback Mule and the bladder developed a leak.
>Investigation of the the source of the leak pinpoint O-ring failure as the
>probable cause. The O-ring is not a listed spare part and I emailed
>Camelback in the US enquiiring about the availablity of spare O-rings on
>Monday. One arrived in the post today having been posted on Tuesday in
>California. A most impressive after sales service.
>
>-=V=-
>

 

[vernon]

"PUSHERBOT" <[email protected]> wrote in message
news:[email protected]...
> They must cost £15 to make and distribute and they sell them for £70.
> No wonder they run a decent after sales department,

Pah, that's nothing.

I have it on good authority that some types of knee ligament cost around 50p
to make and sell for £100. Now that is a major mark up.

I'm very happy with my £55 Camelback Mule. It does everything that I want
it to.

-=V=-

 

[Paul Rudin]

PUSHERBOT <[email protected]> writes:

> They must cost £15 to make and distribute and they sell them for £70.
> No wonder they run a decent after sales department,

Feel free to set up in competition....

 

[Paul Boyd]

On 01/01/2007 19:57, PUSHERBOT said,
> They must cost £15 to make and distribute and they sell them for £70.

That's called "business practice". It's how businesses work. Yes, it
might cost £15 to make. How much does it cost to market the product,
pack it, ship it, how much do distributors put on top so that they can
also make a profit? It's how things work in a capitalist (with a small
'c') society.

At the end of the day, if you're not happy with the price, you don't
have to pay it, and may well not have done. That is called "free
choice". Me? I wouldn't be without my Camelbak when I'm on my MTB.

--
Paul Boyd
http://www.paul-boyd.co.uk/

 

[Peter Headland]

vernon wrote:
> some types of knee ligament cost around 50p to make

50p? I made mine at home for nothing*.

--
Peter Headland

* - All I needed was a little aubergine.