bad experience

Discussion in 'rec.sport.unicycling' started by unign, Feb 5, 2006.

  1. unign

    unign Guest

    I have had a very bad experience with udc. About 6 weeks ago I ordered
    36 spokes for a monty rim. About three weeks later they called and
    told me that they couldn't find the right size nipples for the rim.
    Yesterday I called them because they still had not arrived, and they
    told me that they hadn't even cut the spokes yet. I have ordered
    things from them before but this customer service was atrocious and I
    was very suprised.


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  2. irvinegr

    irvinegr Guest

  3. harper

    harper Guest

    So, I read the very vague and inappropriately titled thread, "bad
    experience," expecting to read about some's injury or some cool
    unicycle that finally gave up the ghost or some run in with some local
    toughs who wanted to show a unicyclist what a sisy he was. Then I found
    out that the thread title, had it been appropriate, would have read,
    "bad experience with UDC," and I would have realized I could have
    skipped it entirely.

    UDC is one of the reasons that unicycling is where it is today. Another
    is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
    Ryan Atkins and many, many other extreme and highly skilled riders. UDC
    has a huge customer base and they make mistakes. They have never made a
    mistake with an order of mine. How many others who post here have had
    the same experience but never started a thread entitled, "'Absolutely
    no problem with UDC for 5 years straight here...expect pretty much the
    same in the future?" I might have to do that.

    Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
    they're problem? I'm and extreme, fringe rider.


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  4. James_Potter

    James_Potter Guest

  5. harper

    harper Guest

    James_Potter wrote:
    > UDC tends to screw up...a lot....




    So do I. I can't tell the difference between they're and their. I also
    used to instead of too in another thread. Miss Ayerley should switch me
    but I think she still has Raphael in the dungeon. I certainly hope that
    saucy schoolmarm scolds me soon.


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    -Greg Harper

    B L U E S H I F T

    *jc is the only main man. there can be no other.*

    This is still my nth post....*AWESOME!!!*
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  6. Daytripper63

    Daytripper63 Guest

    harper wrote:
    > So, I read the very vague and inappropriately titled thread, "bad
    > experience," expecting to read about someone's injury or some cool
    > unicycle that finally gave up the ghost or some run in with some local
    > toughs who wanted to show a unicyclist what a sisy he was. Then I found
    > out that the thread title, had it been appropriate, would have read,
    > "bad experience with UDC," and I would have realized I could have
    > skipped it entirely.
    >
    > UDC is one of the reasons that unicycling is where it is today. Another
    > is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
    > Ryan Atkins and many, many other extreme and highly skilled riders. UDC
    > has a huge customer base and they make mistakes. They have never made a
    > mistake with an order of mine. How many others who post here have had
    > the same experience but never started a thread entitled, "'Absolutely
    > no problem with UDC for 5 years straight here...expect pretty much the
    > same in the future?" I might have to do that.
    >
    > Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
    > they're problem? I'm an extreme, fringe rider and I deserve it. Nothing
    > bad should ever happen to me.



    I would have to side with Harper, I have placed over a Dozen orders
    with UDC in the last 12 months via online and or speaking with [email protected]
    and have been 100% satisfied! I wish all the Businesses I have to deal
    with were as helpful as UDC.
    I guess you can please some of the people some of the time but you
    can't please all the people all the time... Maybe this was your time


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  7. unign

    unign Guest

    harper wrote:
    > So, I read the very vague and inappropriately titled thread, "bad
    > experience," expecting to read about someone's injury or some cool
    > unicycle that finally gave up the ghost or some run in with some local
    > toughs who wanted to show a unicyclist what a sisy he was. Then I found
    > out that the thread title, had it been appropriate, would have read,
    > "bad experience with UDC," and I would have realized I could have
    > skipped it entirely.
    >
    > UDC is one of the reasons that unicycling is where it is today. Another
    > is this forum. Another is the radical videos of Kris Holm, Dan Heaton,
    > Ryan Atkins and many, many other extreme and highly skilled riders. UDC
    > has a huge customer base and they make mistakes. They have never made a
    > mistake with an order of mine. How many others who post here have had
    > the same experience but never started a thread entitled, "'Absolutely
    > no problem with UDC for 5 years straight here...expect pretty much the
    > same in the future?" I might have to do that.
    >
    > Oh, I'm wrong. They never ship me free stuff or sponsor me. What's
    > they're problem? I'm an extreme, fringe rider and I deserve it. Nothing
    > bad should ever happen to me.




    I'm sorry you didn't like my thread title. However I am frustrated and
    have every right to be. And I would have to say that the title was
    appropriate because to me this was a bad experience. I can't say that
    I completely understand the last part of your post. I am very sorry to
    have so deeply offended you but the last paragraph of your post seems
    to be so smug and sarcastic that I have trouble understanding what you
    are trying to convey to me. I only complained of an order taking over
    a month which is something that most would complain about. You are
    very lucky to always experience great customer service with everything
    you purchase but I can't say that I have the same great luck. And next
    time you make a post, can you say something productive rather than
    outlining me as a moron?

    PS. You can place your cursor over the title and preview the thread.
    Just thought you should know.


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  8. JJuggle

    JJuggle Guest

    harper wrote:
    > So do I. I can't tell the difference between they're and their. I also
    > used to instead of too in another thread. Miss Ayerley should switch me
    > but I think she still has Raphael in the dungeon. I certainly hope that
    > saucy schoolmarm scolds me soon.



    Deliciously painful though her dungeon is, she still provides Internet
    access to its denizens. I currently share it with a Ghanaian grammarian
    who used the wrong diacritic to denote the clicking sound of the
    language spoken by the Khoikhoi.

    I noted your errors, Greg, but you beat me to the punch. Self
    flagellation is its own reward, I think you'll agree.

    Once John Drummond kept me on hold for 96 seconds. I counted.


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    Raphael Lasar - Matawan, NJ

    I told her she was alright, but I couldn't come in.
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  9. johnfoss

    johnfoss Guest

    unign wrote:
    > I am very sorry to have so deeply offended you but the last paragraph of
    > your post seems to be so smug and sarcastic that I have trouble
    > understanding what you are trying to convey to me.



    I think in that part he was lumping you in with other forum users who
    have complained about things inappropriately, such as not being
    sponsored. I'm sure we are all sorry about the problems you're having
    getting your order correct and into your hands. UDC has a very good
    overall track record for customer service, possibly the best in the
    online unicycle-selling business. But custom orders are always more
    likely to suffer from problems. I hope you make a phone call to the
    source of the problem before ranting here. Sounds like you did, and
    you're just frustrated. I guess I would be too. Do you know how long it
    used to take to get a Miyata seat? Sometimes as much as nine months!
    UDC has mostly cured that type of problem.



    > PS. You can place your cursor over the title and preview the thread.



    Woah! Actually I can't, but apparently if you have the right
    combination of brower and OS you can. Which ones does that work with?
    Sounds like a nice feature!


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  10. johnfoss wrote:
    > Woah! Actually I can't, but apparently if you have the right combination
    > of brower and OS you can. Which ones does that work with? Sounds like a
    > nice feature!




    With Windows XP and Firefox, I can do that as well. It's pretty
    helpful.

    But anyway, as far as UDC is concerned, the one product I've ordered
    from them so far in my unicycling career was delivered flawlessly. In
    fact, we even sent a bit too much money, so they called us to tell us
    that they were just going to toss in Defect at a bit of a reduced price
    for us. I'm rather fond of their customer service, but, like all
    companies, they make mistakes sometimes, too. No one's perfect.


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  11. fexnix

    fexnix Guest

    UDC Sweden is the best, most reliable, best priced comapny I ever bought
    something from.

    I can call Peter the same day and I promise you he'll meet up with me
    anywhere in Stockholm to give me my pedal or whatever it is. And for
    those who must ship stuff to get it, he's always on time and always
    gives them what they wants.

    Plus it's not unusual that he gives a little discount when yu buy stuff
    from him.
    He also sponsors the Swedish forum www.enhjulingsfolket.se, our Swedish
    Unicycle Convention and jsut about every unicycle happening in Sweden.

    Unicycle.se and Peter is the best, I don't know what i would have done
    without 'em.


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  12. cathwood

    cathwood Guest

    I'm sorry for your bad experience.
    However, I love UDC.uk, they send me the biggest, bestest pressies
    through the post. And they know who I am. How cool is that!

    Cathy


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  13. harper

    harper Guest

    unign wrote:
    > And next time you make a post, can you say something productive rather
    > than outlining me as a moron?
    >
    >




    I don't know. It depends on the thread title.


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    -Greg Harper

    B L U E S H I F T

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    This is still my nth post....*AWESOME!!!*
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  14. GILD

    GILD Guest

    unign wrote:
    > PS. You can place your cursor over the title and preview the thread.
    > Just thought you should know.



    And you can have a look at the bottom right-hand corner of the front
    page of RSU and see who the Moderators of this forum are.
    I'm guessing he knows about the features of the site.

    Greg's comments about your choice of thread-title is part of an ongoing
    campaign to make these fora as user-friendly as possible by encouraging
    the use of very descriptive thread-titles. This is hardly a
    unicyclist.com specific move and is something that is slowly but surely
    taking hold in fora all across the internet.

    Your complaint is rather vague as well.
    You say that their explanation for not filling your order was that
    'they couldn't find the correct size nipples for your spokes'.
    Was this because they couldn't find them in their store-room or because
    they couldn't source them from their suppliers?
    Are the nipples missing or are they out of stock?

    I understand your frustration.
    Unicycles are our toys of choice and the human play-drive is powerfull.
    Anything that comes between us and our toys is likely to end up like
    anything that comes between us and our remotes. That said, I don't
    think complaining like this on a public forum is neccesarily the best
    way of dealing with your frustration.

    Next time, take a deep breath before you post?


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  15. --
    GILD wrote:
    >
    > Next time, take a deep breath before you post?



    based on his last sentance

    > I have ordered things from them before but this customer service was
    > atrocious and I was very suprised.


    he most likly did.

    i understand whats going on here. as a person who has ordered many
    things from uni.com i have had a fair share of disapointment upon
    opening "the box"...that said i know it was never on purpose and i was
    never left in the dark or blown off.

    Somtimes it was due to young hands packing the boxes, other times it
    was some sort of disconnect between the order taker and what was read
    off the order sheet...either way the problem was always fixed...thank
    you 1-800 line.

    Unicycle.com is a wonderful thing run by great honest people but it has
    become alot bigger than it once was and when somthing goes wrong to a
    member to this site its not my feeling that they sould get blasted for
    posting their story.

    i feel unign's post was honest, informative and without slander...
    <---------hey, that would make a nice thread title eh?-


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  16. GILD

    GILD Guest

    Jag, I've been wondering what's happened to you.

    I'm not blasting the guy for complaining, I'm suggesting that if you
    have an established complaint, based on a detailed exchange of emails
    (to post) or phone calls and you feel you must post it, do so. But if
    you're just having a junior hissy fit, take a deep breath and keep it
    to yourself.
    And if you decide to post, stick to forum 'etiquette' and post a proper
    thread title.

    That's not too much to ask, is it?


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  17. unign wrote:
    > I have had a very bad experience with udc. About 6 weeks ago I ordered
    > 36 spokes for a monty rim. About three weeks later they called and
    > told me that they couldn't find the right size nipples for the rim.
    > Yesterday I called them because they still had not arrived, and they
    > told me that they hadn't even cut the spokes yet. I have ordered
    > things from them before but this customer service was atrocious and I
    > was very suprised.




    Unign,
    I can not comment on the exact situation with your order as this with
    our US partners. I think it is worth mentioning that what you have
    ordered is always a problem. Let me explain.
    Unicycles generally have large flanges on their hubs and use 14 g
    spokes (with the exception of the Coker). The Monty rim has a smaller
    ERD than most of it's size. It is also is built for 12 g spokes.
    My guess is that UDC US are having to cut some g spokes down fit your
    wheel as they are smaller than any standard produced anywhere. This is
    a specialist process and is not done in house but at their wheel
    builders. It is not a one or 2 minute job to get 36 done... but maybe
    a 1 or 2 minute job for each spoke! It is also an expensive way to
    make spokes.
    Getting 12g nipples that fit a 14g spoke is a special order for us and
    I guess it is for UDC US, that adds additional complication.
    I am certain a shop who did not appreciate what you were needing as
    well as the specialist unicycle suppliers (I am not just talking of UDC
    here) would supply spokes that "will do". They would be 14g, over long
    with short 14g nipples. They would work.. but you would be rebuilding
    your wheel after the nipples rip through the rim and/or replace your
    inner tube when it gets punctured by the spokes.

    Roger
    PS we love our customers too Cath! :)


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  18. nick

    nick Guest

  19. nick

    nick Guest

    rogeratunicycledotcom wrote:
    > Unign,
    > I can not comment on the exact situation with your order as this with
    > our US partners. I think it is worth mentioning that what you have
    > ordered is always a problem. Let me explain.
    > Unicycles generally have large flanges on their hubs and use 14 g
    > spokes (with the exception of the Coker). The Monty rim has a smaller
    > ERD than most of it's size. It is also is built for 12 g spokes.
    > My guess is that UDC US are having to cut some g spokes down fit your
    > wheel as they are smaller than any standard produced anywhere. This is
    > a specialist process and is not done in house but at their wheel
    > builders. It is not a one or 2 minute job to get 36 done... but maybe
    > a 1 or 2 minute job for each spoke! It is also an expensive way to
    > make spokes.
    > Getting 12g nipples that fit a 14g spoke is a special order for us and
    > I guess it is for UDC US, that adds additional complication.
    > I am certain a shop who did not appreciate what you were needing as
    > well as the specialist unicycle suppliers (I am not just talking of UDC
    > here) would supply spokes that "will do". They would be 14g, over long
    > with short 14g nipples. They would work.. but you would be rebuilding
    > your wheel after the nipples rip through the rim and/or replace your
    > inner tube when it gets punctured by the spokes.
    >
    > Roger
    > PS we love our customers too Cath! :)




    Also, yeah. I've had to rebuild a monty wheel myself, (4 cross baby!)
    and it involrved cutting down each spoke individually (with a special
    tool). A very time consuming process.


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  20. unign wrote:
    > the last paragraph of your post seems to be so smug and sarcastic that I
    > have trouble understanding what you are trying to convey to me.




    You get used to it.

    Imagine if Harper ran unicycle.com!

    Waiter, there's a hair on my frame


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