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Do you trust that the LBS will tell the truth in the future, and do you trust their judgment &
capabilities any more today than yesterday? If not, go elsewhere. From what I've read of this
discussion he can't be trusted any farther than you can throw the proverbial battleship.
Consider that these are warranty issues. You don't need to drive 2 hours for routine stuff - which
is most of what bike repairs are. You would only need to go there again if there is some new or
repeat issues down the road. Don't get me wrong - don't be shy about stopping in if you are in the
area. But you've already found another local dealer who has won your respect. That's the person I'd
deal with for most of my purchases & service, saving the long road trip for when you feel like it or
when you have issues that he would be required to solve.
MOO, Matt
OKMTB wrote:
>Matt Locker <
[email protected]> wrote in
news:[email protected]:
>
>
>
>>It's probably the size range he could get the stem in. : )
>>
>>I've been following this thread for a bit. If I was the original poster I'd request in a rather
>>forceful way to receive my money back, noting the aforementioned bad publicity that one unhappy
>>customer can generate and documenting everything that has been done to get the bike fit right &
>>the problems associated with that task thus far. I would also go through the manufacturer for
>>assistance, noting to them the same documentation. Then, whether I receive the refund or not, I
>>would never set foot in the shop again. My impressions are that the shop owner can't be trusted to
>>tell the truth or maybe he doesn't know what the truth is - which is almost worse in my eyes. Yes
>>these are my impressions that's true, and they may be wrong. But with an impression like that I
>>would definitely take my business elsewhere.
>>
>>
>
>
>Well the guy from Litespeed called me back this afternoon. He confirmed there was a problem with
>the make and model concerning the integrated headset. He said they definatly wanted to fix it for
>me because it could eventually lead to frame damage. He told me it that I could either ship the
>bike back to them or they would ship the parts to the dealer so he could fix it for me.
>
>He explained the only drawback to shipping my bike back to them was that it would take up to 4
>weeks for me to get it back. The reason being that they would also re-check the rest of the frame
>and also make sure that all of the components were OK. They would also strip off the decals and
>apply new ones. Since I really don't want to be without my bike for 4 weeks I chose to have it
>repaired by a Litespeed dealer.
>
>I took that opportunity to discuss the actions of the dealer with him. I expressed that I now
>distrusted the dealer because of all the run around I had recieved over the headset and other
>issues. I asked him to tell me the names of other authorized dealers in the area. He found two
>others in my state but they were located about 2 hours away. I told him I would be willing to drive
>that distance if it would mean getting beter service in this situation.
>
>He encouraged me to contact them and talk to them to see which one I wanted to do the work and he
>would ship the parts to the one I chose. After I finished talking to him I did some research and
>found out that another local dealer had just become an authorized Litespeed dealer. I discussed the
>warranty issue with the shop manager and he told me he would be happy to do the warranty work but
>would charge me labor because I didn't buy the bike from him. I told him that was acceptable.
>
>Before I could call Litespeed back with the information I got sidetracked with job related
>distractions. About an hour later the Litespeed rep called me back and told me he had called the
>LBS where I purchased the bike. He told the LBS owner that the integrated headset problem was a
>very important issue and if he wanted to keep his customer happy he better fix it for me! He told
>him that I had asked him to locate another dealer for him because I was unhappy with his service.
>He told me that the LBS owner told him that he didn't know there was a problem but would make sure
>I was taken care of.
>
>The rep also told the shop owner to take another look at the carbon steerer tube and make sure it
>was OK. He said that if it was damaged in a way that would cause potential failure that they would
>replace it for
>me.
>
>The Litespeed rep encouraged me to give the dealer one last chance to see if things improved after
>his pep talk. He also told me that when I went to him if I saw any further indication that I wasn't
>going to be treated right to call him and he would have the parts shipped to the other LBS for them
>to fix it.
>
>So I will soon see what happens!
>
>
>
>
>
--------------050706010305060606090500 Content-Type: text/html; charset=us-ascii
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<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta
http-equiv="Content-Type" content="text/html;charset=ISO-8859-1"> <title></title> </head> <body> Do
you trust that the LBS will tell the truth in the future, and do you trust their judgment &
capabilities any more today than yesterday? If not, go elsewhere. From what I've read of
this discussion he can't be trusted any farther than you can throw the proverbial battleship.<br>
<br> Consider that these are warranty issues. You don't need to drive 2 hours for routine
stuff - which is most of what bike repairs are. You would only need to go there again if there
is some new or repeat issues down the road. Don't get me wrong - don't be shy about stopping
in if you are in the area. But you've already found another local dealer who has won your
respect. That's the person I'd deal with for most of my purchases & service, saving the
long road trip for when you feel like it or when you have issues that he would be required to
solve.<br> <br> MOO,<br> Matt<br> <br> OKMTB wrote:<br> <blockquote type="cite"
cite="
[email protected]"> <pre wrap="">Matt Locker <a
class="moz-txt-link-rfc2396E" href="
mailto:[email protected]"><
[email protected]></a> wrote
in <a class="moz-txt-link-freetext"
href="
news:[email protected]:">
news:[email protected]:</a>
</pre> <blockquote type="cite"> <pre wrap="">It's probably the size range he could get the
stem in. : )
I've been following this thread for a bit. If I was the original poster I'd request in a rather
forceful way to receive my money back, noting the aforementioned bad publicity that one unhappy
customer can generate and documenting everything that has been done to get the bike fit right &
the problems associated with that task thus far. I would also go through the manufacturer for
assistance, noting to them the same documentation. Then, whether I receive the refund or not, I
would never set foot in the shop again. My impressions are that the shop owner can't be trusted to
tell the truth or maybe he doesn't know what the truth is - which is almost worse in my eyes. Yes
these are my impressions that's true, and they may be wrong. But with an impression like that I
would definitely take my business elsewhere. </pre> </blockquote> <pre wrap=""><!---->
Well the guy from Litespeed called me back this afternoon. He confirmed there was a problem with the
make and model concerning the integrated headset. He said they definatly wanted to fix it for me
because it could eventually lead to frame damage. He told me it that I could either ship the bike
back to them or they would ship the parts to the dealer so he could fix it for me.
He explained the only drawback to shipping my bike back to them was that it would take up to 4 weeks
for me to get it back. The reason being that they would also re-check the rest of the frame and also
make sure that all of the components were OK. They would also strip off the decals and apply new
ones. Since I really don't want to be without my bike for 4 weeks I chose to have it repaired by a
Litespeed dealer.
I took that opportunity to discuss the actions of the dealer with him. I expressed that I now
distrusted the dealer because of all the run around I had recieved over the headset and other
issues. I asked him to tell me the names of other authorized dealers in the area. He found two
others in my state but they were located about 2 hours away. I told him I would be willing to drive
that distance if it would mean getting beter service in this situation.
He encouraged me to contact them and talk to them to see which one I wanted to do the work and he
would ship the parts to the one I chose. After I finished talking to him I did some research and
found out that another local dealer had just become an authorized Litespeed dealer. I discussed the
warranty issue with the shop manager and he told me he would be happy to do the warranty work but
would charge me labor because I didn't buy the bike from him. I told him that was acceptable.
Before I could call Litespeed back with the information I got sidetracked with job related
distractions. About an hour later the Litespeed rep called me back and told me he had called the LBS
where I purchased the bike. He told the LBS owner that the integrated headset problem was a very
important issue and if he wanted to keep his customer happy he better fix it for me! He told him
that I had asked him to locate another dealer for him because I was unhappy with his service. He
told me that the LBS owner told him that he didn't know there was a problem but would make sure I
was taken care of.
The rep also told the shop owner to take another look at the carbon steerer tube and make sure it
was OK. He said that if it was damaged in a way that would cause potential failure that they would
replace it for
me.
The Litespeed rep encouraged me to give the dealer one last chance to see if things improved after
his pep talk. He also told me that when I went to him if I saw any further indication that I wasn't
going to be treated right to call him and he would have the parts shipped to the other LBS for them
to fix it.
So I will soon see what happens!
</pre> </blockquote> <br> </body> </html>
--------------050706010305060606090500--
