Here is a copy of the email I just sent to Trek in regards to a warranty claim on my wheels.
"I would like to express my disappointment with a warranty claim I have in relation to the wheels on my Trek 1500 (2005).
I have just had the rims replace due to them coming cracking and coming apart in a major way. The fact that you replaced the rims quickly and without fuss doe go in your favour but the fact that I have had to pay $110 to have the wheels rebuilt and a additional $44 in new spokes due to being stressed by the damaged rims has left a very bad taste in my mouth.
I have been told by the Rideshop here in Canberra that had I been able to take the bike back to the shop I purchased it from (I recently moved to the ACT from SA so sending the wheels back to Bernie Jones was not a option) they probably would have not charged me for labour.
The fact that you expect the user or the shop to pay for items as part of a warranty repair is unbelievable; especially when you consider that the wheels are only 8 months old.
Could you please explain why this is the case?"
Since this happened I have had quite a few people tell me to ditch the wheels and replace them as the problem will only occur again.
Anyone else out there have any problems with these wheels or with Trek warranty?
"I would like to express my disappointment with a warranty claim I have in relation to the wheels on my Trek 1500 (2005).
I have just had the rims replace due to them coming cracking and coming apart in a major way. The fact that you replaced the rims quickly and without fuss doe go in your favour but the fact that I have had to pay $110 to have the wheels rebuilt and a additional $44 in new spokes due to being stressed by the damaged rims has left a very bad taste in my mouth.
I have been told by the Rideshop here in Canberra that had I been able to take the bike back to the shop I purchased it from (I recently moved to the ACT from SA so sending the wheels back to Bernie Jones was not a option) they probably would have not charged me for labour.
The fact that you expect the user or the shop to pay for items as part of a warranty repair is unbelievable; especially when you consider that the wheels are only 8 months old.
Could you please explain why this is the case?"
Since this happened I have had quite a few people tell me to ditch the wheels and replace them as the problem will only occur again.
Anyone else out there have any problems with these wheels or with Trek warranty?