Well, DUH Cletus, I do not know John or Rich or who they are. I did eventually get my questions
answered by my LBS but that does not absolve Bacchetta from responding to emails. What about the
millions of potential customers with no LBS? If Bacchetta does not allow internet sales by their
dealers then they need to do one heck-of-a-lot better job responding to emails from potential
customers. They did not respond to three separate emails from me. If they provide an email link then
they need to service it.
Face it, when Bacchetta or any company sells directly to customers they sell at MSRP so they get to
keep the dealer mark up. Yes, they have more expenses but they also make a lot more profit. Some of
the extra profit has to be converted into expense---namely more customer support.
PS--my Bacchetta dealer local bike shop is not that local. It is about a 1.5 hour round trip. Not
convenient but still a lot better than most people have.
Cletus D. Lee <
[email protected]> wrote in message
news:<
[email protected]>...
> Both John Schlitter and Rich Pinto frequent this NG. Why haven't you addressed this with them? or
> your LBS?