Hi all,
Just want to put it out there my recent experience with dealing with Trek Customer Relations Manager (TCRM).
I purchased (what I thought) was a Trek Madone 7.7 through my local bike shop (complete bike). This was in September 2015 replying to Trek's "Demolition" Sale!
You would expect that that the bike being sold was current stock i.e. 2015 Frame and Groupset.
Well, to my amazement, I found out recently that the frame was a 2013 Madone 7.7!!!!
My Local Trek Bike store didn't realise this little MINOR detail!!
On contacting Trek, the TCRM said he had know issue with the campaign as the email did not specify the year of manufacture of the bike frame. Apparently, Trek Head Office leave it up to your local bike store to wear the sale with no support of the local bike shop. The TCRM further stated that the line item of the invoice to my local bike store had the year of manufacture in the item "skew". My local bike store was none the wiser as the line item of purchase was just a string of numbers.
We only found out later Treks "skew numbering" format....last 2 digits being the year of manufacture - nowhere else in the line item description of the bike given over to the local bike store.
So, the dilemma is this, If you bought the frame in 2013, its RRP was $4700. If you bought the frame in 2015, its RRP would also be $4700, as the frame had not changed but for the paint finish. What would you value a frame that is 3 years old compared with a frame 1 year old??
Any thoughts??
Just want to put it out there my recent experience with dealing with Trek Customer Relations Manager (TCRM).
I purchased (what I thought) was a Trek Madone 7.7 through my local bike shop (complete bike). This was in September 2015 replying to Trek's "Demolition" Sale!
You would expect that that the bike being sold was current stock i.e. 2015 Frame and Groupset.
Well, to my amazement, I found out recently that the frame was a 2013 Madone 7.7!!!!
My Local Trek Bike store didn't realise this little MINOR detail!!
On contacting Trek, the TCRM said he had know issue with the campaign as the email did not specify the year of manufacture of the bike frame. Apparently, Trek Head Office leave it up to your local bike store to wear the sale with no support of the local bike shop. The TCRM further stated that the line item of the invoice to my local bike store had the year of manufacture in the item "skew". My local bike store was none the wiser as the line item of purchase was just a string of numbers.
We only found out later Treks "skew numbering" format....last 2 digits being the year of manufacture - nowhere else in the line item description of the bike given over to the local bike store.
So, the dilemma is this, If you bought the frame in 2013, its RRP was $4700. If you bought the frame in 2015, its RRP would also be $4700, as the frame had not changed but for the paint finish. What would you value a frame that is 3 years old compared with a frame 1 year old??
Any thoughts??