Buyer Beware - Turner Recumbents

Discussion in 'Recumbent bicycles' started by azeast, Jul 19, 2004.

  1. azeast

    azeast New Member

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    Buyer Beware – Turner Recumbents

    As an avid cyclist encountered neck and back problems, I was advised by a physician to consider a recumbent bicycle as an alternative. Having tested several makes and models, I settled on a bike manufactured by a small outfit in Tucson, Arizona called Turner Recumbents.

    I met with the owner in person, Milt Turner. Outwardly he is a pleasant person who is quick to tout the advantages of his frame design versus those of other manufacturers. However, the location and condition of his business establishment is rather suspect as he operates out of a small storage facility that is quite disorganized and inappropriate for visitation by those who might find pornographic wall posters offensive.

    This alone should have been sufficient cause to steer me clear of his business. Unfortunately, my medical need for a recumbent combined with the fact that his demo bike was comfortable to ride were enough for me to overlook these warning signs.

    I was advised the frame size I needed was in the latter stages of being completed and would have to wait a couple of weeks. Not willing to buy the bike sight unseen, I asked that he contact me when he received and built this bike. That ended up being 3 months later wherein I made another trip to Tucson.

    Upon arrival, I tested this supposed newly assembled bike and found that it was sorely in need of adjustment. Exercising great patience, I spent over 4 hours, well into the late evening as he and I both attempted to make the bike useable. Mr. Turner spent much of this time reciting his commitment to customer satisfaction, and how he would warranty his work. Since it was dark and in a very seedy storage facility, I surmised that the bike was sufficiently fine-tuned. I bought the bike and returned to my home in Phoenix.

    What followed was two months of aggravation that today has left wondering how I could have been so foolish as to buy a Turner Recumbent. In a nutshell, when I got the bike home I found that there were several nagging problems with the chain, brake calipers, and what turned out be used parts including the bottom bracket, chain rings, and cranks. This necessitated I ship the bike back to him because I was unwilling to again drive the two hours to Tucson. Additionally, he refused to even meet me half way.

    Today I own a bike that has:
    · Clear packaging tape in place of cloth rim tape
    · Some used parts
    · A chain that gets wedged and jammed under the rear brake caliper whenever the largest front and rear chain rings are used together
    · A crank set that has been inexplicably downgraded from Ultegra to Shimano 105s
    · No warranty or receipt, nor a willingness to provide one

    I have appealed to Mr. Turner to resolve these outstanding issues but he has refused to do so. When mentioning to him that I would be writing this review his response was, and I quote, “You take your best shot”.

    It is truly unfortunate that an organization such as Turner Recumbents is allowed to conduct business in this manner. In recent years, far more reputable manufacturers have gone out of business. I sincerely hope, for the industry’s sake, that others do not suffer the same fate as I have.
     
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  2. R40

    R40 New Member

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    This makes me mad! Very sorry to hear this, im glad you did post this- mabe someone seen this wont buy from him :rolleyes:

    Tom
     
  3. Kitesurfer

    Kitesurfer New Member

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    Worth brining to the top I think!
     
  4. joelblaylock

    joelblaylock New Member

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    I've purchased at least two bike from Milt without problems. Don't know what went wrong, but don't discount his bikes; they are good if not great and parts are easily available. One bad experience shouldn't stop you from checking out Turner recumbents. Joel from Texas:rolleyes:
     
  5. Bob Ross

    Bob Ross New Member

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    I take it you've never been to a plumbing supply store or an auto body shop...
     
  6. Runxner

    Runxner New Member

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    *An avid cyclist should know not to use the largest cog with the largest chainring!*
    A jammed chain is the least of the problems YOU COULD CAUSE on other bikes. This leads me to question your other non-descript adjustment complaints.

    Deraileur trimming can be a long task, shifts fine on the stand/ skipps while riding, new builds have cables stretching and housings seating. Recumbents have twice the length of cable and chain to handle.

    This is clearly a non-corporate, owner operated, workshop-salesroom-in-one old school business.

    Did the packing tape on the rims cause a problem? Was it in writing that cloth rim tape was used or did you assume it. You say it's still on there after 2 months so I assume your perception is the only problem. I've used duct tape in a pinch with no problems so on a low PSI wheel it's probably ok. I prefer nylon tape on my high psi wheels as it's lighter and low profile to ease tire mounting.

    Your "warning signs" only signify you shouldn't attend the same church. Was it nudity or pornography?

    He could have sold you the wrong sized bike the first day but didn't.

    The website says shimano components it doesn't list the spec how do you support your claim 105 is a downgrade?

    Have you asked why the changes were made? Maybe there is another reason besides your belief he was ripping you off.
    Sounds like most of the complaints are buyer's remorse over value issues. Ignore how much you paid and ride it.

    -Homebuilder mechanic from a disorganized workshop who has not ridden one or done business with turner.
     
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