I'm an old Category 2 and I own four sets of high end carbon wheels; three sets of Zipps and a set of Campagnolo Hyperon tubular wheels. The Hyperons are fabulous; light, smooth, stiff yet comfy, and durable. There's one problem. If you damage a rim and have to replace it, you can't. I have a 2003 set, and I have a small crack in the rear rim from a rough road, and I was quoted (by Excel, a good place, BTW) $1150 for just the REAR RIM. If I had a newer Hyperon, the rim cost alone was $1395. The minimum wait for the replacement was quoted at 90 days. Now, I am in upper management at a mid-sized manufacturer of high end products, so I understand sales, support, and service. I currently own five Record 10 gruppos. This is cynical and laughable. Not to mention that I'm a fellow dago!!
On the other hand, getting a Zipp 404 or 303 repaired is quick and simple. They (no pun intended) jump through hoops. I paid $175 for a replacement 303 rim two years ago, and I had it back on my bike in a week in midseason. I'm now considering rebuilding the Hyperon wheels with new spokes and Zipp 202 rims, for a lot less. I'll continue to ride and race Campy because I love it, but this is shabby treatment of a customer who has spend tens of thousands of dollars on their product for decades.
I'm not angry, but I'm sure glad I didn't get that Campy tattoo on my left ankle like I was going to do a few years back...
On the other hand, getting a Zipp 404 or 303 repaired is quick and simple. They (no pun intended) jump through hoops. I paid $175 for a replacement 303 rim two years ago, and I had it back on my bike in a week in midseason. I'm now considering rebuilding the Hyperon wheels with new spokes and Zipp 202 rims, for a lot less. I'll continue to ride and race Campy because I love it, but this is shabby treatment of a customer who has spend tens of thousands of dollars on their product for decades.
I'm not angry, but I'm sure glad I didn't get that Campy tattoo on my left ankle like I was going to do a few years back...