I have a 2009 Cannondale Synapse Carbon 6. Around four weeks ago I noticed that the seat post would rock back and forth a few mm's. At first I thought the binder clamp was loose and checked it out to find that it was well within spec. I removed the post and clamp and inspected the frame. A very thin wall aluminum tube was bonded into the frame the binder tightened onto this tube to hold the post in place. I inspected the tube to see if there was any stress fractures none. I then took a pair of pliers and pinched the tube wall and pulled up. To my surprise the tube pulled up about 4 or 5 mm's. The tube had become unbonded to the frame. I was screwed I had to bring the Bike in to my LBS and hope for the best.
I rolled the bike into the shop and showed the owner my problem. He looked at the bike grabbed his phone and called Cannondale. Within 5 minutes on the phone Cannondale had agreed to give me a 2011 frame and fork because the paint would not match my fork. Three weeks and one day later i have my bike back and to my biggest surprise I love the Matt black and grey better than my gloss black and white bike.
Cannondale stands behind their frame replacement program. Thankfully.
Oh yea and I now have a frame that's BB30 ready if I ever desire to upgrade.
I rolled the bike into the shop and showed the owner my problem. He looked at the bike grabbed his phone and called Cannondale. Within 5 minutes on the phone Cannondale had agreed to give me a 2011 frame and fork because the paint would not match my fork. Three weeks and one day later i have my bike back and to my biggest surprise I love the Matt black and grey better than my gloss black and white bike.
Cannondale stands behind their frame replacement program. Thankfully.
Oh yea and I now have a frame that's BB30 ready if I ever desire to upgrade.