S
Shaun Rimmer
Guest
Some while ago, I posted about a set of these cables I'd bought, and how upon installation, the
performance was _fantastic_. Gear changes were the smoothest and sharpest I'd experienced. I also
said, that I'd report back how they faired after some dirt, use, and abuse.
I reported back that after a while (2 or 3 weeks), whenever I used them in wet conditions, they
would after a day or less, stop performing, and I'd have to put up with the dreaded double click
then one click back to change gears wither the rear mech, and sometimes it would stick between, and
skip/crunch alarmingly. To solve this, all I had to do (!) was release cable tension, slide out the
2 rear most sections of outer, wipe the inners down with a rag, light lube, and reassemble.
I tried to contact Clarkes (a well know bike cable manufacturer) via there web feedback form, but it
was permanently 'broken'. I called a number on their site, and spoke to a guy in their automotive
department. He kindly gave me a direct E-mail for one of the cycle dept. guys, who I subsequently
(and politely) E-mailed with details of my problems, and a request for advice. I heard nothing.
The cables have not deteriorated at all since then (several months ago), but I still have this same
problem every day or few days.
A friend of mine went into the LBS I got them from the other week, and, forgetting what I told him
of my experiences, asked about them. The LBS guy said he'd sell them him half price, he took and
fitted them the same night. His jammed up solid first ride. He couldn't even wind the gears up with
more than reasonable thumb pressure. he took the outers off, did as I did, and they worked again
very, very well, for a short while, then back to square one.
Well, I just thought I'd post here that these cables _FUCKING SUCK_! And also, that I'm thoroughly
disappointed with the companies lack of after sales care - they (Clarks), have been supplying the
industry, both retail and OEM, for a long, long time. Seems they've forgotten some important things
along the way.
Take a look at their web-site and look at the Clim8 page - their 'technical' claims are laughable in
the face of my friends and my own experiences.
Rant over.
Shaun aRe
performance was _fantastic_. Gear changes were the smoothest and sharpest I'd experienced. I also
said, that I'd report back how they faired after some dirt, use, and abuse.
I reported back that after a while (2 or 3 weeks), whenever I used them in wet conditions, they
would after a day or less, stop performing, and I'd have to put up with the dreaded double click
then one click back to change gears wither the rear mech, and sometimes it would stick between, and
skip/crunch alarmingly. To solve this, all I had to do (!) was release cable tension, slide out the
2 rear most sections of outer, wipe the inners down with a rag, light lube, and reassemble.
I tried to contact Clarkes (a well know bike cable manufacturer) via there web feedback form, but it
was permanently 'broken'. I called a number on their site, and spoke to a guy in their automotive
department. He kindly gave me a direct E-mail for one of the cycle dept. guys, who I subsequently
(and politely) E-mailed with details of my problems, and a request for advice. I heard nothing.
The cables have not deteriorated at all since then (several months ago), but I still have this same
problem every day or few days.
A friend of mine went into the LBS I got them from the other week, and, forgetting what I told him
of my experiences, asked about them. The LBS guy said he'd sell them him half price, he took and
fitted them the same night. His jammed up solid first ride. He couldn't even wind the gears up with
more than reasonable thumb pressure. he took the outers off, did as I did, and they worked again
very, very well, for a short while, then back to square one.
Well, I just thought I'd post here that these cables _FUCKING SUCK_! And also, that I'm thoroughly
disappointed with the companies lack of after sales care - they (Clarks), have been supplying the
industry, both retail and OEM, for a long, long time. Seems they've forgotten some important things
along the way.
Take a look at their web-site and look at the Clim8 page - their 'technical' claims are laughable in
the face of my friends and my own experiences.
Rant over.
Shaun aRe
