>> Why not just order from performance and return for exchange if they
>> don't fit?
>
> You still have to pay shipping cost. One return means paying shipping
> three times.
>
> However it could still work out to be a better deal with Performance's
> lower prices, coupons, free shipping deals, and speed. I bet Performance
> would get those shoes to you faster than a local shop could order them.
Not likely. If it's a special order (something they don't have in stock), it
would likely first ship to Performance's main warehouse and then to the
store. The individual stores don't order directly from the wholesalers. A
local shop, on the other hand, can pick up the phone, talk to Maria at Sidi
(Veltec USA actually), and, depending upon their location, have them in as
few as three days, maybe even two.
> I like these threads because I feel it's helpful to air these issues. A
> lot of LBS owners and staff are bitter about competition from mail order,
> but I think they just don't understand where they themselves fail in
> offering value, and mail order is doing a better job. No one owes any of
> us a living!
True enough. On the other hand, it's not the job of the bricks & mortar
retailer to help someone figure out what size shoe they take so they can buy
it elsewhere.
Nor does the mail order outfit feel it's their job to help with local
bicycle events.
For the most part though, LBS folk aren't very annoyed by those issues. What
really bugs the LBS is when special pricing is made available to mail order
outlets that isn't done for the LBS. And it's absolutely, positively
deliberate. The manufacturers and mail order outlets benefit greatly from
selling product to us for more money, creating a higher retail value, and
the differential between perceived retail value and the price paid motivates
sales at the mail-order level.
Give us a level playing field. Mail order will still be more efficient at
some things, but at least the LBS won't look like they're trying to rip
people off.
--Mike-- Chain Reaction Bicycles
www.ChainReactionBicycles.com