eBay gripes

Discussion in 'The Bike Cafe' started by chrisalmighty, Oct 17, 2005.

  1. dbackmtg

    dbackmtg New Member

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    Every single item I have looked for on ebay has been priced higher or sold higher than I can buy locally. If you find an unbelievable deal check the shipping. They can charge you anything they want for shipping. That's how they get ya. :mad:
     


  2. House

    House Banned

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    I've never paid anywhere close to retail on anything I bought on ebay even after shipping. When I say sell stuff the amount I list for shipping is actual shipping cost and the paypal fee together.
     
  3. cyberlegend1994

    cyberlegend1994 Moderator

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    When a potential buyer places a bid on eBay, they enter into a legally binding contract to buy that item if they are the winning bidder. After a successful auction, the seller who posted the item also is legally obligated to sell that item to the winning bidder for the amount of the winning bid plus any shipping & handling fees.

    Here's a quote of the eBay Unpaid Item Process:

    1) Seller files an Unpaid Item dispute

    Sellers can report an Unpaid Item up to 45 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). Usually the seller must wait 7 days after a listing closes to file an Unpaid Item dispute. However, in the following exceptional cases, the seller can file a dispute immediately:
    • at the time of the filing the buyer is no longer a registered user of eBay, or
    • the buyer is from a country to which the seller has indicated they will not ship, in the "shipping and payment details" section of the listing. (regions to which the seller will ship are listed on the View Item page for the item in question), or
    • the seller and buyer both wish to mutually withdraw from the transaction.
    In the first two cases the buyer will receive an Unpaid Item strike and the seller will receive a Final Value Fee credit without any additional steps. In the third case the seller must file the dispute for mutual withdrawal reasons first, and if the buyer responds to the dispute and agrees the seller will receive a Final Value Fee credit and no strike will be given to the buyer. If the buyer fails to respond, the seller can still close the dispute to receive a Final Value Fee credit, but the buyer will not receive an Unpaid Item strike.

    2) eBay contacts the buyer

    Once the seller files an Unpaid Item dispute, eBay sends the buyer an email notification and displays a pop-up message if the buyer signs in within 14 days of the filing. The email and pop-up message will provide details on one of the following situations:
    • Friendly reminder to pay - the email and pop-up message will remind the buyer that payment has not been received, along with simple instructions on how to respond or how to pay for the item. If the buyer does not respond to the email or pop-up message within 7 days, the seller may file for a Final Value Fee credit. The seller also becomes eligible for a free relist credit.
    • Mutual agreement indication - while filing the Unpaid Item dispute, if the seller indicates that a mutual agreement has been reached with the buyer not to complete the transaction, eBay will ask the buyer for confirmation through an email and pop-up message.
      • If the buyer confirms the seller's statement about mutual agreement not to complete the transaction, the buyer will not receive an Unpaid Item strike and the seller will receive a Final Value Fee credit.
      • If the buyer disagrees with the seller's statement on mutual agreement, the buyer will not receive an Unpaid Item strike and the seller will not receive a Final Value Fee credit. The dispute will be closed immediately after the buyer responds and the seller will not be eligible to re-file an Unpaid Item dispute for that transaction.
      • If the buyer does not respond to the email or pop-up message within 7 days then the seller will be able to close the dispute. The seller will receive a Final Value Fee credit and the buyer will not receive a strike.
    3) Communication between the buyer and seller

    The buyer is presented with several response options to communicate to the seller:
    • I want to pay now - simply paying for the item will close the dispute. For listings where PayPal is available, the buyer just has to pay via PayPal to close the dispute. With other payment methods (such as checks or money orders), the seller is encouraged to wait until payment is received before choosing the appropriate option to close the dispute.
    • I already paid - if payment has already been made, the buyer may provide details of the payment to the seller for review. The seller can then choose the appropriate option to close the dispute.
    • Communicate with the seller - the buyer and seller can attempt to resolve the problem by communicating directly through the eBay Web site. eBay will provide a message area where the buyer and seller can communicate with each other without relying on email. The seller can close the dispute at any time by choosing the appropriate closure option.
    4) Closing the dispute

    The seller can close the dispute after the buyer has responded at least once, or if the buyer does not respond within 8 days. A seller can find all Unpaid Item disputes they have filed in their Dispute Console. The seller has several options to close the dispute:
    • We've completed the transaction and we're both satisfied. With this option, the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.
    • We've agreed not to complete the transaction. With this option, the buyer does not receive an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
    • I no longer wish to communicate with or wait for the buyer. With this option, the buyer receives an Unpaid Item strike, the seller receives a Final Value Fee credit, and the item is eligible for a relist credit.
    A dispute can only be open for 60 days after the transaction date (i.e. the date when the buyer commits to buying the item and the seller commits to selling it). If the seller has not closed the dispute within 60 days, it will be automatically closed. When this automatic closure takes place the seller does not receive a Final Value Fee credit and the buyer does not receive an Unpaid Item strike.



    Hope this helps....
     
  4. dbackmtg

    dbackmtg New Member

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    I didn't say every ebayer inflates shipping charges, though this is one problem with ebay. I have read articles on it.
     
  5. domaindomain

    domaindomain New Member

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    Excessive postage charges are an issue on ebay, no doubt about that.

    One of the reasons is that ebay doesn't charge its commission on the postage element of the total cost of the item so (Ebay frowns on excessive P&P charges - its called fee avoidance).

    Of course "postage" also includes the cost of the packaging materials, the time taken for packing and the "cost" of getting the item to the post office too.

    So, for someone selling something for £100 that actually costs £3.50 to post...

    An item cost of £95 and £5.00 P&P could easily be justified

    An item cost of £80 with £20 P&P, though the total cost is the same, would probably be classed as fee avoidance.
     
  6. e0richt

    e0richt New Member

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    yeah, I thought it was interesting that one seller selling a couple of bikes had different shipping rates for each... even though they were both road bikes and it was being shipped the same way...
     
  7. domaindomain

    domaindomain New Member

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    just finishing off on feedback. remember that high volume sellers are likely to use an automated system that leaves feedback as soon as the buyer leaves their's

    feedback isn't what is bought or sold on ebay, its just a side product that some people take into account

    as a buyer I couldn't give a fig if a seller leaves me feedback first or at all - I just want my stuff

    as a seller I couldn;t give a fig if a buyer leaves me feedback first or at all - I just want them to pay and be pleased with their purchase
     
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