This is our very bad experience with Fernando Schüber’s Fahrradverleih in der Fahrradstation Freiburg am Hauptbahnhof
freiburgbikes.de
Bike rental in the bike station Freiburg at the train station.
We book well in advance with deposit a 3 day rental of one bike with child seat + one bike with trailer bike (Add-Anhängerbike in german) in order to accommodate 2 adults and 2 children who can't currently cycle on their own. When we get the bikes I notice that the one with child seat is ok but the one with the trailer bike looks extremely old and worn out, especially the tires. It is a mountain bike (instead of a city bike as agreed in a previous, painfully obtained, email) and it has no lights. The gearbox is very stiff and the chain falls off many times. On the way back home I got a flat tire while I'm on a bike lane. It's not punctured, it has "exploded" and there's a deep cut all through the tire. I notice that the rubber of the tire is very stiff and has lost flexibility. Not a dependable bike at all. I start worrying for the next day trip, a 45 km trip to France: what if the whole family gets stuck far from the shop, in a different country? So I go back to the shop and ask if they can please change the front tire as well, because the day before they gave me a bike with tires we cannot depend upon on lengthy road trip with kids. They refused to change the front tire and changed only the blown tire. They refused to give us a different solution (i.e. bike with child seat). They refused to give us our money back for the bike with the child seat which was ok but useless for us without the other bike available. All I got back was 20 euros out of 106. So no bikes and no money: my carefully crafted holidays plans were ruined, kids were crying and the budget was to be exceeded.
freiburgbikes.de
Bike rental in the bike station Freiburg at the train station.
We book well in advance with deposit a 3 day rental of one bike with child seat + one bike with trailer bike (Add-Anhängerbike in german) in order to accommodate 2 adults and 2 children who can't currently cycle on their own. When we get the bikes I notice that the one with child seat is ok but the one with the trailer bike looks extremely old and worn out, especially the tires. It is a mountain bike (instead of a city bike as agreed in a previous, painfully obtained, email) and it has no lights. The gearbox is very stiff and the chain falls off many times. On the way back home I got a flat tire while I'm on a bike lane. It's not punctured, it has "exploded" and there's a deep cut all through the tire. I notice that the rubber of the tire is very stiff and has lost flexibility. Not a dependable bike at all. I start worrying for the next day trip, a 45 km trip to France: what if the whole family gets stuck far from the shop, in a different country? So I go back to the shop and ask if they can please change the front tire as well, because the day before they gave me a bike with tires we cannot depend upon on lengthy road trip with kids. They refused to change the front tire and changed only the blown tire. They refused to give us a different solution (i.e. bike with child seat). They refused to give us our money back for the bike with the child seat which was ok but useless for us without the other bike available. All I got back was 20 euros out of 106. So no bikes and no money: my carefully crafted holidays plans were ruined, kids were crying and the budget was to be exceeded.
