G
Guest
Guest
I thought id let you know of my experience iv had with my giant tcr0 road bike.
part The small circular bit of the front tube that holds the gear shifing wire fell of. I noticed it while bringing it inside. the wire was loose and hanging. I then noticed the part of aluminium on the flaw and you could see that there was a crack already and it must of been painted over in production and it just fell of. Any way to cut a long story short the QLD rep for Giant refused to Replace the frame and walked out on my dad (he took the bike to the BS for me) and drove away.
After i rang the giant Aus hq in melbourne same day the rep rang the bike shop with a change of heart. So I now have a temporary frame (tcr aero). I have had it for a few weeks now and still no frame.
My dad sent a letter of complaint to giant in melboune but no responce or appology on the way the dealer behaved (like a spoilt brat) i also waited 4 weeks to get the frame which they said was in stock when it was not.
So if your in qld and thinking about buying a giant......
i wont be getting a giant bike again thats for sure
part The small circular bit of the front tube that holds the gear shifing wire fell of. I noticed it while bringing it inside. the wire was loose and hanging. I then noticed the part of aluminium on the flaw and you could see that there was a crack already and it must of been painted over in production and it just fell of. Any way to cut a long story short the QLD rep for Giant refused to Replace the frame and walked out on my dad (he took the bike to the BS for me) and drove away.
After i rang the giant Aus hq in melbourne same day the rep rang the bike shop with a change of heart. So I now have a temporary frame (tcr aero). I have had it for a few weeks now and still no frame.
My dad sent a letter of complaint to giant in melboune but no responce or appology on the way the dealer behaved (like a spoilt brat) i also waited 4 weeks to get the frame which they said was in stock when it was not.
So if your in qld and thinking about buying a giant......
i wont be getting a giant bike again thats for sure