R
Rick Onanian
Guest
On Wed, 13 Aug 2003 10:35:53 -0700, Naveed <[email protected]> wrote:
> trusted any of the shops i have been to. It always seems that they are trying to upsell me
> everytime i go.
Keep in mind that at an LBS, they're expected to get it right the first time, and additionally,
customers get quite unhappy when the mechanic has the bike apart and finds that something else
is required.
As a result, it becomes safer, easier, and results in satisfying more customers, to quote everything
that could be needed in the process of the service; then, if something won't make a difference and
is omitted, the customer is happy to have spent less.
Of course, it could also be a simple case of useless upselling, but commonly is as described above.
I found that I had to do the same thing when I was in the retail computer service profession. I
ended up with many very irate customers when I would quote and work as if I was an enthusiast
working on my own PC; and I found I had much happier customers (and more of them) if I worked as
described above.
That's also why it's a good idea to ask here...you will not be insulated from the cheaper ways of
doing things that could get the LBS owner an irate customer. We just don't care that much. <G>
--
Rick Onanian
> trusted any of the shops i have been to. It always seems that they are trying to upsell me
> everytime i go.
Keep in mind that at an LBS, they're expected to get it right the first time, and additionally,
customers get quite unhappy when the mechanic has the bike apart and finds that something else
is required.
As a result, it becomes safer, easier, and results in satisfying more customers, to quote everything
that could be needed in the process of the service; then, if something won't make a difference and
is omitted, the customer is happy to have spent less.
Of course, it could also be a simple case of useless upselling, but commonly is as described above.
I found that I had to do the same thing when I was in the retail computer service profession. I
ended up with many very irate customers when I would quote and work as if I was an enthusiast
working on my own PC; and I found I had much happier customers (and more of them) if I worked as
described above.
That's also why it's a good idea to ask here...you will not be insulated from the cheaper ways of
doing things that could get the LBS owner an irate customer. We just don't care that much. <G>
--
Rick Onanian