S
Steve Christens
Guest
We always seem to ***** on the newsgroup when we get bad service, so I thought I would comment on
some good service I just received.
The buckle on my $190 Sidi Dominators kept coming loose, and I tried to glue the screw in with a bit
of Loctite. Bad move! An couple of hours later the buckle broke about 20 miles from home. I was able
to make it back wraping the shoe with an orthopaedic knee strap I had with me, or it would have been
a very long walk.
This morning I called Veltec Sports, the distributor for Sidi, and mentioned I had a buckle break on
me. The first thing the guy asked me was had I used Loctite? Gee, how did you know? Turns out the
solvent in Loctite weakens the plastic of the buckle, and is a no-no. But no problem, they'll get me
a new set in the mail right away.
So it was my fault, but they'll make it good. Fairly classy.
Steve Christensen Midland, MI
some good service I just received.
The buckle on my $190 Sidi Dominators kept coming loose, and I tried to glue the screw in with a bit
of Loctite. Bad move! An couple of hours later the buckle broke about 20 miles from home. I was able
to make it back wraping the shoe with an orthopaedic knee strap I had with me, or it would have been
a very long walk.
This morning I called Veltec Sports, the distributor for Sidi, and mentioned I had a buckle break on
me. The first thing the guy asked me was had I used Loctite? Gee, how did you know? Turns out the
solvent in Loctite weakens the plastic of the buckle, and is a no-no. But no problem, they'll get me
a new set in the mail right away.
So it was my fault, but they'll make it good. Fairly classy.
Steve Christensen Midland, MI