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I`ve never posted to this group before, but I`ve learned a hell of a lot about bikes by just reading
the posts. So I wonder if anyone can offer an opinion on a dispute I had yesteday with a Halfords
superstore manager. I bought a Carrera Kraken special edition last July and have returned the bike
on three occassions for repair, under warranty, for a number of faults. The most persistent is a
worrying clunk from the rear derailleur as it hits the chainstay when travelling over any kind of
bump. Going off a kerb (even slowly) produces an audible clunk. I have had to wind tape round the
chainstay to minimise the impact. The store manager told me that this is a common fault with all
mountain bikes, including bikes built by Cannondale and Trek. There was he said nothing which could
be done and I would have to learn to live with it. I`m afraid I am not yet knowledgeable enough to
challenge his statement and I was wondering if anyone can offer an opinion. Thanks Gordon
the posts. So I wonder if anyone can offer an opinion on a dispute I had yesteday with a Halfords
superstore manager. I bought a Carrera Kraken special edition last July and have returned the bike
on three occassions for repair, under warranty, for a number of faults. The most persistent is a
worrying clunk from the rear derailleur as it hits the chainstay when travelling over any kind of
bump. Going off a kerb (even slowly) produces an audible clunk. I have had to wind tape round the
chainstay to minimise the impact. The store manager told me that this is a common fault with all
mountain bikes, including bikes built by Cannondale and Trek. There was he said nothing which could
be done and I would have to learn to live with it. I`m afraid I am not yet knowledgeable enough to
challenge his statement and I was wondering if anyone can offer an opinion. Thanks Gordon