Ian Smith wrote:
> On Thu, 12 May, Tilly <[email protected]> wrote:
>
>>
>> Some of us find *principled* disputes interesting - and will even
>> raise complaints over a penny if it interests us sufficiently. ;-)
>
>
> On which topic, I've just received my refund cheque (just under 7
> pounds) from teh idiot ******* moron pillocks at Demon.
>
> Still no apology for threatening me with a third party credit
> collection agency and damage to my creditrating when actually they had
> taken more money from me than they were entitled to, not less.
> However, I'm losing interest now (and Direct Line Insurance are
> currently providing rather more entertainment - they told me their
> verbal statements superseded their written ones).
>
> regards, Ian SMith
OOH - Don't get me started on Demon Internet. That's the company that
didn't take the monthly charges they were authorised to from my credit
card for four years for an dialup account I WAS using while
simultaneously charging the same credit card an identical sum for
another dialup account they were told to close in 1999. As they don't
identify what they are charging for in the credit card transactions or
send you a yearly statement of account none of this showed up until
after the great Demon email disaster (2 weeks - no mail) when the need
for an ISP that could actually deliver email overrode the loyalty I had
showed to Demon for 8 years.
Demon then asked for the "unpaid" fees and also discovered that they had
also "forgotten" to charge me for an ADSL line in 2001. I paid the
latter - as I'd actually used it but refused the pay the former as I'd
never been asked to pay for it and had paid an identical sum for
something I didn't want and hadn't used. To resolve this minor problem
Demon then generated a pile of paper invoices (one for each month
unpaid) sent each of them to me by first class post with each in a
separate A4 envelope and then sent duplicates of the lot as "late
payment reminders" a few days later. As I wasn't paying I was passed
to, and got a letter from, a bunch called First Credit Ltd. I have
explained to both them and Demon in very simple terms the reasons why I
don't believe I owe any money, send another copy of the same letter each
time another computer-generated demand for money arrives from one or
other of them and am still waiting to be summonsed to appear in the
County Court, where I will be delighted to discuss this matter with
them
Julesh