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Guest
Hello all. I purchased a set of Ksyrium Elites last October from my
LBS. After about 60 miles, my rear wheel went out of true (3 spokes
loosened up). I took it back to my LBS and they trued it at the shop. I
out it back on, and it went out of true about 80 miles later.
This time my LBS sent it back to Mavic to have it checked out. Mavic
sent the wheel back (which I received back in January) and said the
wheel went of true because I "ride heavy" and charged my LBS for
shipping. Previously, I had a set of Bontrager's that held up fine. I
weigh 190 lbs and I am 6'2".
Frustrated, I let a friend try the wheels (he weighs 140 lbs), and
after 200 miles the rear is out of true again. I again returned to my
bike shop and was told that Mavic says there is nothing wrong with the
wheels and will not replace or refund them. My bike shop says the same
thing, and says I am at fault.
My next step is to contact Mavic directly (which will probably resolve
nothing) and then dispute it through my credit card company. I was told
by my LBS that if I dispute it through my credit card company, they are
out of the sale.
All in all this is extremely discouraging, and it seems that neither
Mavic of LBS have any concept of customer service. Has anyone had a
similar experience with Mavic, or can anyone offer any suggestions to
remedy this?
Thanks for the help.
LBS. After about 60 miles, my rear wheel went out of true (3 spokes
loosened up). I took it back to my LBS and they trued it at the shop. I
out it back on, and it went out of true about 80 miles later.
This time my LBS sent it back to Mavic to have it checked out. Mavic
sent the wheel back (which I received back in January) and said the
wheel went of true because I "ride heavy" and charged my LBS for
shipping. Previously, I had a set of Bontrager's that held up fine. I
weigh 190 lbs and I am 6'2".
Frustrated, I let a friend try the wheels (he weighs 140 lbs), and
after 200 miles the rear is out of true again. I again returned to my
bike shop and was told that Mavic says there is nothing wrong with the
wheels and will not replace or refund them. My bike shop says the same
thing, and says I am at fault.
My next step is to contact Mavic directly (which will probably resolve
nothing) and then dispute it through my credit card company. I was told
by my LBS that if I dispute it through my credit card company, they are
out of the sale.
All in all this is extremely discouraging, and it seems that neither
Mavic of LBS have any concept of customer service. Has anyone had a
similar experience with Mavic, or can anyone offer any suggestions to
remedy this?
Thanks for the help.