K
Kevin
Guest
My wife has ordered a Trek City bike from Evans as part of the Cycle
to Work scheme. 5 weeks later we are still waiting for the damn thing
to come into stock. Evans' website said that there was stock of the
bike when we ordered only to be told after we ordered it that they had
run out of stock. She has rung them every week asking for a leadtime
for stock to be delivered only to be told by the customer advisor that
they would check and get back to her. Nada, nothing, not one customer
advisor called her back. What a bunch of idiots. I've tried to tell
her to cancel the order and get it from a smaller more customer
responsive shop. Does anyone have any ideas? Must have an online
presence and be very reliable.
Thanks,
Kevin.
to Work scheme. 5 weeks later we are still waiting for the damn thing
to come into stock. Evans' website said that there was stock of the
bike when we ordered only to be told after we ordered it that they had
run out of stock. She has rung them every week asking for a leadtime
for stock to be delivered only to be told by the customer advisor that
they would check and get back to her. Nada, nothing, not one customer
advisor called her back. What a bunch of idiots. I've tried to tell
her to cancel the order and get it from a smaller more customer
responsive shop. Does anyone have any ideas? Must have an online
presence and be very reliable.
Thanks,
Kevin.