J
jj
Guest
On 10 Sep 2005 09:17:07 -0700, "Ken M" <[email protected]> wrote:
>** Point is, a customer is a customer. Besides, they treat a bike buyer
>right
>and he'll be back to buy his gear, typically spending an amount equal
>to
>the cost of the bike in about 2 years for an active rider.**
>
>I agree, a customer is a customer, but IMO it depends on how much of
>thier time they think you are wasting. I went down there again this
>morning, pretty busy on Saturday mornings, so I wasn't expecting anyone
>to spend anytime on a ' browser ', seeing as how I have been in there
>' browsing ' three times this week. But I went in to see if they had
>any 1000c, no way. Not a one. One had 6 or 7 road bikes on display,
>lots of mtb's and hybrids. But anyway, I was looking at a bunch of
>different models, and I had spent some time there, and then a 'wrench'
>from the back made a comment that sent me out the door. He said "
>Picked one out yet?" but the sarcasm in his voice said okay this guy is
>a jerk. But that is why he's just a paid ' wrench' I guess. Good thing
>they all don't have that attitude.
>
>Ken
Don't be discouraged, many bike shops owners and employees are like this -
they are somewhat elitist, catering to the crowd of choice. My LBS treated
me like this even after I had bought a bike. Hell they treated me like a
second-rate customer on the day I picked it up just before they got my
money!
I would have said "well I thought of ordering a Madone for my wife and me,
but since you're too busy, I'll go elsewhere". ;-)
Though it might be a bit of a hassle, I wouldn't rule out going to the shop
50 miles away. Though some say it's important to establish a relationship
with the shop and that you get free tuneups, that's over-rated in regard to
the way they treat you. I bought my second bike at a shop that's 150 miles
away and those guys have treated me very well so far. I get any tune ups
needed at another local shop that has a great staff and for me, I don't
mind paying. You may have heard my story of how my original LBS did my
first free tune up? They hung the bike on the wall hook and when I returned
a day later the took it down and said it was tuned. Truth is they did
nothing to the bike - zero. (the hook was in the same spot on the back
tire, next to the valve).
BTW, you say they haven't 'offered' to have you to test ride? Why not -ask-
for a test ride? If they are a 'named' shop, say based on Giant, or Trek,
you can always ask for the number of the association and complain to them
that the shop is not meeting your needs.
Good luck!
jj
>** Point is, a customer is a customer. Besides, they treat a bike buyer
>right
>and he'll be back to buy his gear, typically spending an amount equal
>to
>the cost of the bike in about 2 years for an active rider.**
>
>I agree, a customer is a customer, but IMO it depends on how much of
>thier time they think you are wasting. I went down there again this
>morning, pretty busy on Saturday mornings, so I wasn't expecting anyone
>to spend anytime on a ' browser ', seeing as how I have been in there
>' browsing ' three times this week. But I went in to see if they had
>any 1000c, no way. Not a one. One had 6 or 7 road bikes on display,
>lots of mtb's and hybrids. But anyway, I was looking at a bunch of
>different models, and I had spent some time there, and then a 'wrench'
>from the back made a comment that sent me out the door. He said "
>Picked one out yet?" but the sarcasm in his voice said okay this guy is
>a jerk. But that is why he's just a paid ' wrench' I guess. Good thing
>they all don't have that attitude.
>
>Ken
Don't be discouraged, many bike shops owners and employees are like this -
they are somewhat elitist, catering to the crowd of choice. My LBS treated
me like this even after I had bought a bike. Hell they treated me like a
second-rate customer on the day I picked it up just before they got my
money!
I would have said "well I thought of ordering a Madone for my wife and me,
but since you're too busy, I'll go elsewhere". ;-)
Though it might be a bit of a hassle, I wouldn't rule out going to the shop
50 miles away. Though some say it's important to establish a relationship
with the shop and that you get free tuneups, that's over-rated in regard to
the way they treat you. I bought my second bike at a shop that's 150 miles
away and those guys have treated me very well so far. I get any tune ups
needed at another local shop that has a great staff and for me, I don't
mind paying. You may have heard my story of how my original LBS did my
first free tune up? They hung the bike on the wall hook and when I returned
a day later the took it down and said it was tuned. Truth is they did
nothing to the bike - zero. (the hook was in the same spot on the back
tire, next to the valve).
BTW, you say they haven't 'offered' to have you to test ride? Why not -ask-
for a test ride? If they are a 'named' shop, say based on Giant, or Trek,
you can always ask for the number of the association and complain to them
that the shop is not meeting your needs.
Good luck!
jj