"Joshua Goldberg" <
[email protected]> wrote in message
news:[email protected]...
> IF U find fault with their Customer Service...send a letter to who ever is in charge of that
> department and a copy to the owner. Let the people
higher
> up on the food chain know about the problems. Too often people complain
only
> to the people who are causing the problem and no one in the Administration ever gets to hear there
> was a problem. One screwed up frontline employee
can
> easily kill an otherwise good company and it isn't till the Sheriff
padlocks
> the doors that the owner realizes why his sales went through the floor. U have the right to
> *****...use that right.
Excellent suggestion, Joshua. You're right on all counts. Even before I read your words of wisdom, I
did a little soul searching and realized that I like Nashbar - a lot. I have a long history with
them. They've done right by me many times. I was wrong to blame the whole company for what could
just be new employees who were poorly trained. (They knew *zilch* about bikes. That was obvious.) It
is my general disgust at the rapid decline of customer service that perhaps caused my knee-jerk
reaction. For that, I must apologize to Nashbar, and to all of you.
I've decided to do exactly as you have suggested. Complaints need to be seen by the people at the
top. I wouldn't want to see Nashbar go out of business. Heck, I'd like to work with them to
synchronize their website with their inventory. It can be done, and they need to do it. That way, if
you see a sale item available on the website, then it is available. When an item is sold out, it
simply won't be displayed. I assumed that was what was happening at Nashbar. According to Nashbar's
phone rep, the website inventory has no correlation with the actual inventory. Can you believe it?
How the heck can they keep track of all that merchandise without some kind of live website updating
from the inventory database? They're using bar coded tags, so they must have an inventory management
system for each and every item. The next step is to link it to the website (which I thought they had
done long ago.)
I'm happy to announce that I was wrong, and to cast my vote in favor of Nashbar once again. They are
a great company, in general, despite my recent bad luck with certain among their crew. My change of
heart was made easier when my Nashbar order arrived today (an order that I forgot I had placed). It
was packed perfectly, and I marveled at the bargains that they offered.
I will be back.
Barry
> --------------------------------------------------
> "one of the six billion" <
[email protected]> wrote in message
>
news:[email protected]...
> >
> > "B. Sanders" <
[email protected]> wrote in message
news:[email protected]...
> > > "Jackal" <
[email protected]> wrote in message
news:[email protected]...
> > > > "B. Sanders" <
[email protected]> wrote in
news:[email protected]:
> > >
> > > > don't mean to stir you up, but what's going on with Nashbar? I order
> > from
> > > > them occasionally and have never had any problems. Love their
weekend
> > > sales
> > > > too.($110 shoes for $35)
> > >
> > > Don't try to order a sale item from the website if you actually expect
> to
> > > receive it. A recent order was completely botched because they waited
2
> > > days to inform me that one of the sale items was out of stock. Then
> they
> > > waited *another* 3 days to tell me that - oops! - while we were
waiting
> > > (with no explanation given), the *other* sale item went out of stock,
> and
> > we
> > > won't be getting those in again, either. I decided to ditch the email foolishness and get
> > > somebody on the
phone.
> > The
> > > Nashbar phone rep responded to this terrible botch by saying, with
palms
> > > upturned: "I'm sorry sir, there's nothing I can do about it." I asked
> for
> > > substitutions. The response: "We don't have anything like that." No suggestions were made, no
> > > offers of suitable substitutions, no
attempts
> > to
> > > locate a similar part elsewhere (special order), nothing, nada, zilch.
> > Just
> > > the empty robotic response of a disinterested and uninvolved phone
rep,
> > > powerless and uncaring. I can get that anywhere, and I reject it everywhere. At that moment, I
> > > said goodbye to Nashbar, and I told the
> > phone
> > > rep of my decision. Naturally, she remained robotically unable to
> > respond,
> > > caught between powerlessness and apathy. I wasn't at all surprised.
> > >
> > > I responded again in an email telling Nashbar just exactly what I plan
> to
> > do
> > > about this situation: I'm going to shop at JensonUSA.com,
> > PricePoint.com,
> > > Supergo.com,
> >
> > Nashbar recently bought Supergo.
> >
> >
> > > Universal Cycles, Ultimate Wheel Sports, Lickton's, WheelWorld, my local bike shops, Ebay and
> > > everywhere else *except* Nashbar from
now
> > on.
> > > Luckily, many of these companies *do* know how to handle order
problems,
> > > especially JensonUSA, who have excellent customer service and the best prices, IMO.
> > >
> > > You may think this rather Draconian; but I'm through with companies
who
> > > botch orders this badly. Nashbar had better get their act together or
> > plan
> > > to lose a lot more customers like me. I've been buying from them for
> > over a
> > > decade; but it seems clear to me that things have changed for the
worse
> > at
> > > Nashbar. It's not like it used to be, and that makes ALL the
> difference.
> > >
> > > The last company that pulled this on me was BikePro. Remember them?
> They
> > > went glug less than 6 months after I put them in the rearview mirror.
> > They
> > > had great sales, too. They were bailing water as the ship was
sinking.
> > The
> > > ship sank.
> > >
> > > Bye-bye, Nashbar. If you get your act together, call me. I won't
hold
> > my
> > > breath.
> > >
> > > -Barry
> > >
> > >
> > >
> > >
> >
>
