After considerable research, I recently purchased a '10 Talon SL from commuterbikestore.com. Although buying something this expensive "sight unseen" can be stressful and risky, I had a great experience. First and foremost, the staff was available by phone to answer my questions and guide me through this potentially daunting process. During every encounter, I found them to be courteous, patient, friendly and helpful! My experiences with other internet sellers were not at all satisfying. Many don't have the time, interest or personnel to talk to their customers, but rather limit their assistance to short inadequate e-mail responses. I consider it a right not a privilege to be able to speak to a "human" when I am considering making a several thousand dollar purchase! The staff at commuterbikestore.com gave me an excellent price on a new current model bicycle. The bike arrived on time, assembled 90+% and in perfect condition. Several post-purchase questions were answered promptly and effectively by the staff at commuterbikestore.com and their mechanics at Chclefit-Bustleton bikes, conveniently located in Wallingford PA, close to the Kestrel headquarters.
As a consumer, I am writing this simply to share my very positive experiences, and to urge anyone interested in a Kestrel to give communterbikestore.com a try.
As a consumer, I am writing this simply to share my very positive experiences, and to urge anyone interested in a Kestrel to give communterbikestore.com a try.