Crosspost snipped
On Tue, 13 Sep 2005 20:48:17 +0100,
Pete Biggs <
[email protected]> wrote:
>>
>> No I wouldn't have returned the pair that didn't fit. The time and
>> effort invloved isn't worth it for £40.
>>
>> If Chainreaction had delivered my total order I would have been happy
>> paying double for the one pair of shoes that fitted. I would not have
>> returned the pair that didn't. I would have thought my behaviour was
>> pretty normal?
>
> It's extraordinary behaviour because someone to whom £40 means so little
> would usually spend more than £40 on one pair of cycling shoes (since £80+
> shoes are better). But you have the right be to extraordinary! Just
> don't be surprised that your story is being suspected because it is so
> extraordinary.
>
I'm not sure it's that extraordinary. If I really urgently needed a pair
of cycling shoes (did happen to me recently) and wasn't sure what size I
needed (I suppose if you have unusually wide or narrow feet where you
might have to go up or down a size depending on the manufacturer) then I
might be prepared to buy two different sizes online and then never get
around to sending back the other pair.
OTOH, what does seem strange is that when a company does screw up in a
way I think is inexcusable (I'm not sure this would do it for me) then I
vow never to do any business with them again and I do make the effort to
complain (and in this case I would send the shoes back). British Gas and
Sainsbury's (Sainsbury's failed even to acknowledge my letter of
complaint that got sent to both the store and head office although just
an apology might have been enough for me to forgive them and British
Gas had me calling my solicitor) are two who have crossed that line.
Parcelforce delivering anything that requires a signature would be a
third except that I don't know how to avoid them. I've just made an
order with sjscycles and discovered it's a parcelforce signed delivery
which has cost me about 5GBP in phone calls (of which they probably get
4GBP) to try and get it delivered to the postoffice. Why is their
fscking telephone redelivery system so incompetant.
Computer: "When was the card left"
Me: "twelfth of september"
Computer: "You said 15th of May. Is that correct."
W.T.F. Come on. Do you really think someone is going to be ringing about
a card four months old! Eventually on about the third attempt it asked
me to enter the date using the keypad on the telephone - proving that
they are more interested in prolonging the calls than actually providing
a service.
Computer: "Please say your surname and then spell it. For example Smith
S M I T H"
Me: "Woodall W double O D A double L"
Computer: "You said P R F S A B. Is that correct"[1]
Me: "No"
Computer: "I'm sorry. I didn't understand that"
Me: "No"
Computer: "Try again. Please say your surname ..."
Me: "Woodall W double O D A double L"
Computer: "You said W double O D A double L"
Well blow me down with a feather. I find it hard to believe it could get
it so wrong the first time and perfect the second time unless it's been
deliberately programmed to behave like that.
Why can't this be done on the web? Oh, I forgot. They want to milk as
much money as possible from the mark they are delivering to.
Tim.
[1] The exact letters weren't this but I'm pretty sure they were all
consonants except the A which was the only correct letter.
--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.
http://tjw.hn.org/ http://www.locofungus.btinternet.co.uk/
