V
vernon
Guest
Have congratulated myself on getting a £28 single to Thurso in August from
Scotrail's telesales service I am still to take delivery of the ticket
despite making the purchase on 29th June.
Chasing up the whereabouts of the ticket has been a trial of my patience as
I found myself in the hands of Central Trains' ticket service in India on
three seperate occasions when initially dealing with Scotrail or so I
thought.
I've been offered three seperate sets of advice, all of them wrong and
finally, more through good luck than good fortune I finally got a genuine
Scotrail employee to tackle the problem of non delivery. Even so, she never
rang back in the promised half an hour I waited an hour and a half before
chasing up the non-returned call.
Some advice for potential Scotrail users:
* Make sure that you keep the booking reference number
* Extract from the sales person their name and expected date of delivery
* Do make sure that you have a bicycle booking number and make sure that you
get a hard copy I need four as I have to change trains three times.
* Do keep a log of who you speak to when trying to resolve any problems.
* If you have any problems use the post sales option on the recorded message
thingummy bob that gives you options
That'll teach me to gloat over the problem free rail use that I have had
over the past two years.
I really thought that I had found a near one-stop solution for the
northwards journey. Several inconsistancies came to light in the evolution
of my journey booking. The trains that were booked for me were not the same
as the one's listed by the online booking system. The telesales trains gave
me a better margin of safety in Inverness - 25 minutes to change trains as
opposed to 10 minutes. The original telesales person could not book my bike
onto the GNER part of the journey necessitating a seperate journey to a
local railway station where the booking clark had problems understanding my
need to book my bike onto a train that represented 25% of the trains that I
would be using on the journey and more so my wish to do so without
possessing any tickets as evidence that I was going to use the service I was
booking. During my chasing up of the tickets, Scotrail then booked my bike
onto the missing link but could not tell me why they couldn't do it when I
originally made the booking.
My head has been in a whirl trying to unravel the half truths and
conflicting advice that I've been given over the past week and a bit. If
only there was one train operating company, things must surely be
simpler??....or is that over optimistic
GNER to their credit responded quickly to my query about the difficulties I
had in getting their part of the journey booked for my bike and offered to
do it via email request. Apparently they are going to improve their bike
booking service further in the near future and are in the process of
acquiring software to do the job.
Who is the best train operating company for dealing with bicycles?
Scotrail's telesales service I am still to take delivery of the ticket
despite making the purchase on 29th June.
Chasing up the whereabouts of the ticket has been a trial of my patience as
I found myself in the hands of Central Trains' ticket service in India on
three seperate occasions when initially dealing with Scotrail or so I
thought.
I've been offered three seperate sets of advice, all of them wrong and
finally, more through good luck than good fortune I finally got a genuine
Scotrail employee to tackle the problem of non delivery. Even so, she never
rang back in the promised half an hour I waited an hour and a half before
chasing up the non-returned call.
Some advice for potential Scotrail users:
* Make sure that you keep the booking reference number
* Extract from the sales person their name and expected date of delivery
* Do make sure that you have a bicycle booking number and make sure that you
get a hard copy I need four as I have to change trains three times.
* Do keep a log of who you speak to when trying to resolve any problems.
* If you have any problems use the post sales option on the recorded message
thingummy bob that gives you options
That'll teach me to gloat over the problem free rail use that I have had
over the past two years.
I really thought that I had found a near one-stop solution for the
northwards journey. Several inconsistancies came to light in the evolution
of my journey booking. The trains that were booked for me were not the same
as the one's listed by the online booking system. The telesales trains gave
me a better margin of safety in Inverness - 25 minutes to change trains as
opposed to 10 minutes. The original telesales person could not book my bike
onto the GNER part of the journey necessitating a seperate journey to a
local railway station where the booking clark had problems understanding my
need to book my bike onto a train that represented 25% of the trains that I
would be using on the journey and more so my wish to do so without
possessing any tickets as evidence that I was going to use the service I was
booking. During my chasing up of the tickets, Scotrail then booked my bike
onto the missing link but could not tell me why they couldn't do it when I
originally made the booking.
My head has been in a whirl trying to unravel the half truths and
conflicting advice that I've been given over the past week and a bit. If
only there was one train operating company, things must surely be
simpler??....or is that over optimistic
GNER to their credit responded quickly to my query about the difficulties I
had in getting their part of the journey booked for my bike and offered to
do it via email request. Apparently they are going to improve their bike
booking service further in the near future and are in the process of
acquiring software to do the job.
Who is the best train operating company for dealing with bicycles?