kudos to Crank Brothers service (long overdue)

Discussion in 'Cycling Equipment' started by Mark Freedman, May 18, 2003.

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  1. In the "better late than ..." category, amid the many complaints of poor customer service posted, I
    had a good experience with Crank Brothers a few years ago.

    I'd had a "Speed Lever" extensible mount/dismount tool for tires for a few years, not extensively
    used. When I went to install a new set of tires one cold December day, the head snapped off.

    So I emailed Crank Brothers a nastygram. Received a reply requesting my name, address, etc.,
    responded, and had a new "Speed Lever" a week or two later.

    btw I find that I still need a set of regular tire levers. I use the Speed Lever as a place
    holder while pressing the bead into place with my thumbs. Since it clips over the axle, I don't
    have to hold a tire lever in place with my forehead (ptwang ..... hmm, should "shooting a tire
    lever across the room" be an Olympic event?)

    I told them that losing the prehensile tail was a mistake.

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