DO YOURSELF A FAVOR AND DO NOT BUY THIS BIKE. My husband and I purchased two of them after seeing the commercial about them. I received my bike in a timely manner. But a week later, my husbands bike still had not arrived. I phoned them for three days and go the same excuse from Debbie that "Karen" the customer service supervisor was working on where my husband's bike was and that I would get a call. Three days later no call and I called and got the same excuse, was transferred to Karens voice mail and she never returned my call. I called back and told them I would call the attorney generals office if I did not hear back to the status of the bike. No phone call again. I called back and asked for Karen's supervisor and "Debbie" pretended she did not have that information, that Karen was the only one she knew to send me to, and then hung up on me. To make a long story short, I called back EIGHT more times, was accused of cussing out people at Landrider, however, I was smart enough to be recording the conversations. I did not curse at anyone but was forceful at trying to collect the name and number of Karens supervisor. I was finally told "they weren't allowed to give out that information, only Karen" So, I called and asked to speak to billing, lo and behold "Debbie" is also the billing department. I asked her to pull up my account and credit us not only for the undelivered bike but also for my bike that had been delivered and asked for them to arrange to have it picked up as my husband and I both wanted to same bike. She told me that she "had done her job" and that if I didn't understand that, to call someone who could." That's what I was trying to do,but they wouldn't give me the info. She also told me that I would have to pay to return my bike and I told her that I was not going to do that. She promptly hung up on me for the 7th time today. Needless to say, this is not how you handle customer service, especially when there is a legitimate concern that I have been charged for two $500+ bikes and only received one. Nobody there seems to care or want to help. So a word to the wise, DO NOT DEAL WITH THIS COMPANY.