LBS feedback

Discussion in 'Australia and New Zealand' started by AC, Mar 20, 2005.

  1. AC

    AC Guest

    Has anybody got any feedback about the quality of Cycleworks Box Hill.
    I have used them in the past and am in two minds? I am looking for
    somebody or somewhere who does good mechanical work without thinking I
    know nothing about how my bike works.

    Anybody recommend a good wrench between CBD and Blackburn?
     
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  2. On 2005-03-20, AC <[email protected]> wrote:
    > Has anybody got any feedback about the quality of Cycleworks Box Hill.
    > I have used them in the past and am in two minds? I am looking for
    > somebody or somewhere who does good mechanical work without thinking I
    > know nothing about how my bike works.
    >
    > Anybody recommend a good wrench between CBD and Blackburn?


    If you're willing to go a bit out of your way to Mitcham, Cycle Science
    (south side of Maroondah Highway, a little to the west of Mitcham Road)
    seems to be staffed by reasonably clued and helpful people. Yes, I know
    it's a couple of extra suburbs out of your way... unfortunately, I don't
    know of anybody between Blackburn and the CBD offhand.

    --
    My Usenet From: address now expires after two weeks. If you email me, and
    the mail bounces, try changing the bit before the "@" to "usenet".
     
  3. flyingdutch

    flyingdutch New Member

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    CW are OK but can be susceptible to being understaffed. Work is good but need time to do things (outrageous!) tend to run a bit lean and I have always insisted on them taking my bike/s for a ride afterwards as I hate it when you get your bike back and something is obviously still not right when you get it back. good followup service tho.
    If your running campy the guys at SC in Mitcham will mor ethan likely send you to Doug at CW anyway...
     
  4. cameron41

    cameron41 New Member

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    Bike Pro in Surrey Hills
     
  5. flyingdutch

    flyingdutch New Member

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    how did i forget... Peter Moore!

    also handy as you can drop of in am, catch train into CBD and back again after work. good mech too (and darned cheap. shhhhhhh)
     
  6. Carl Brewer

    Carl Brewer Guest

    On 20 Mar 2005 13:46:29 -0800, "AC" <[email protected]> wrote:

    >Has anybody got any feedback about the quality of Cycleworks Box Hill.
    >I have used them in the past and am in two minds? I am looking for
    >somebody or somewhere who does good mechanical work without thinking I
    >know nothing about how my bike works.
    >
    >Anybody recommend a good wrench between CBD and Blackburn?


    I've been a very happy customer of Cycle Science at Mitcham.
     
  7. Jay Woo

    Jay Woo Guest

    Just on this topic of LBS, I recently had some work done on my roadie
    by a store in the Sth Melb area, and when I got it back there was dirty
    grease hand marks all over the bar tape. Am I clean freak, or do you
    expect to get you bike back free of grease marks?
     
  8. Tamyka Bell

    Tamyka Bell Guest

    Jay Woo wrote:
    >
    > Just on this topic of LBS, I recently had some work done on my roadie
    > by a store in the Sth Melb area, and when I got it back there was dirty
    > grease hand marks all over the bar tape. Am I clean freak, or do you
    > expect to get you bike back free of grease marks?


    Are you a clean freak? yes
    Do I expect to get my bike back free of grease marks? yes
    If it bothers you, ask them to replace the tape. Get black so you can't
    see the grease next time.
     
  9. Carl Brewer

    Carl Brewer Guest

    On 20 Mar 2005 19:43:51 -0800, "Jay Woo" <[email protected]> wrote:

    >Just on this topic of LBS, I recently had some work done on my roadie
    >by a store in the Sth Melb area, and when I got it back there was dirty
    >grease hand marks all over the bar tape. Am I clean freak, or do you
    >expect to get you bike back free of grease marks?


    I usually get mine back cleaner than I took it in.
     
  10. MikeyOz

    MikeyOz New Member

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    man that sucks..... Id be whinging all the way until the time they changed the tape....
    are the initials of the bike shop, B N, they are my LBS and my bike always comes back cleaner and very well serviced.
    now if it is the other shop on canterbury road, I had 1 experience with them and that was enough for me to never go back again!
     
  11. Jay Woo

    Jay Woo Guest

    MikeyOz wrote:

    > man that sucks..... Id be whinging all the way until the time they
    > changed the tape....


    I don't think they would be able to replace it with the same stuff.
    Yes, not only am I 'Clean Freak' but meticulous too:/ I think I need
    some help!

    > are the initials of the bike shop, B N, they are my LBS and my bike
    > always comes back cleaner and very well serviced.
    > now if it is the other shop on canterbury road, I had 1 experience

    with
    > them and that was enough for me to never go back again!


    Yeah, you got the initials right. I didn't bring it up with them, I
    just will never go back.
     
  12. flyingdutch

    flyingdutch New Member

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    this place really seems to polarise people whom have mentioned it. heard everything from 'uppity-racer-types' to 'great-for-my-kids' and 'found-a-sweet-fixie-there'. strange location IMHO

    F"Bike-shops-should-know-the-perfect-location-is-between-a-cafe-and-a-bakery-:D"Dutch
     
  13. hippy

    hippy Guest

    flyingdutch wrote:
    > Jay Woo Wrote:
    >>Yeah, you got the initials right. I didn't bring it up with them, I
    >>just will never go back.

    >
    > this place really seems to polarise people whom have mentioned it.
    > heard everything from 'uppity-racer-types' to 'great-for-my-kids' and
    > 'found-a-sweet-fixie-there'. strange location IMHO
    >
    > F"Bike-shops-should-know-the-perfect-location-is-between-a-cafe-and-a-bakery-:D"Dutch


    Come clean you lot.. I'm not flash with abbreviations at the moment ;)

    Oh never mind.. google knows all.. I've never been there.

    hippy
     
  14. MikeyOz

    MikeyOz New Member

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    I took my MTB in there yesterday to get a front derailler replaced, seems they have hired a couple of new mechanics recently, but if you can manage to get Brendan to do the work you should be more than happy.

    it is a strange location, but they supply a lot of bikes/servicing to Victoria Police so its probably a good location for them.
     
  15. Carl Brewer

    Carl Brewer Guest

    On 20 Mar 2005 22:28:16 -0800, "Jay Woo" <[email protected]> wrote:

    >
    >MikeyOz wrote:
    >
    >> man that sucks..... Id be whinging all the way until the time they
    >> changed the tape....

    >
    >I don't think they would be able to replace it with the same stuff.
    >Yes, not only am I 'Clean Freak' but meticulous too:/ I think I need
    >some help!
    >
    >> are the initials of the bike shop, B N, they are my LBS and my bike
    >> always comes back cleaner and very well serviced.
    >> now if it is the other shop on canterbury road, I had 1 experience

    >with
    >> them and that was enough for me to never go back again!

    >
    >Yeah, you got the initials right. I didn't bring it up with them, I
    >just will never go back.


    IMO, you should tell them. If you give them some feedback, rather
    that just disappear, then maybe they'll lift their game, which gives
    them a better chance to survive. Yo don't have to use them
    again, but if you tell them why you'rue not coming back they
    can improve. If you're anxious about confrontation, write
    them a letter. LBS's are far better than
    the big chains, and if we as bike consumers don't help the LBS's
    as much as we can, then we go down the path of chain stores and
    franchises. No thanks.
     
  16. Jay Woo

    Jay Woo Guest

    Carl Brewer wrote:

    > IMO, you should tell them. If you give them some feedback, rather
    > that just disappear, then maybe they'll lift their game, which gives
    > them a better chance to survive.


    Fair point. I don't work like that though. If it isn't an issue for
    them to dirty up my bike then I don't agree with it. It's a bit like
    people, you can bitch and wine about wanting them to change, but if
    that's their personality, then you can't change it. You either put up
    and except them, or move on. I've chosen to move on.
    I do most of my own repairs/maintenance myself. I will only use a LBS
    if the tool that is required is too expensive to buy, or I'm looking
    for specialist knowledge that I don't have. It was the latter with
    them, and they didn't fix the problem anyway and said nothing about it
    either. So the whole experience wasn't a good one for me.
     
  17. flyingdutch

    flyingdutch New Member

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    totally agree. I work in Design/multimedia running my own biz and the biggest problem ("there are no problems, only stoopid clients :rolleyes: ) is trying read people's minds about what they want. The second hardest is trying to solve a client's problems if you missed the mark the first time. Mainly they clam up or say inane shite like "Oh, I showed my wife/partner/bank manager over the weekend and he/she/it doesnt like purple!".
    Whilst I may pretend towards some vagueries of bein an 'artist' Im a commercial one. capital C, small a. I dont get it right, I dont get to eat (or buy more bikep0rn :eek: ).
    You gotta learn to take criticism as an opportunity to improve and look at it as a 2nd chance. not sure how many LBSs would subscribe to this theory ut heck, its worth a go. written probably is better and would strike more of a chord. not gettin stuck into 'the scruffy kid sold me an irrelevant widget for my needs' but perhaps the differences between your expectations and your final result.

    F"purple-hater"Dutch
     
  18. Jay Woo

    Jay Woo Guest

    Jay Woo wrote:
    > Carl Brewer wrote:
    >
    > > IMO, you should tell them. If you give them some feedback, rather
    > > that just disappear, then maybe they'll lift their game, which

    gives
    > > them a better chance to survive.

    >
    > Fair point. I don't work like that though. If it isn't an issue for
    > them to dirty up my bike then I don't agree with it. It's a bit like
    > people, you can bitch and wine about wanting them to change, but if
    > that's their personality, then you can't change it. You either put up
    > and except them, or move on. I've chosen to move on.
    > I do most of my own repairs/maintenance myself. I will only use a LBS
    > if the tool that is required is too expensive to buy, or I'm looking
    > for specialist knowledge that I don't have. It was the latter with
    > them, and they didn't fix the problem anyway and said nothing about

    it
    > either. So the whole experience wasn't a good one for me.


    Something else I also thought I would add, was that for the me the LBS
    is dead. I've moved on to the IBS (Internet Bike Store).
     
  19. Carl Brewer

    Carl Brewer Guest

    On 21 Mar 2005 18:48:16 -0800, "Jay Woo" <[email protected]> wrote:


    >Something else I also thought I would add, was that for the me the LBS
    >is dead. I've moved on to the IBS (Internet Bike Store).


    They'll really help you fix that slightly bent hanger :)
     
  20. hippy

    hippy Guest

    Carl Brewer wrote:
    > On 21 Mar 2005 18:48:16 -0800, "Jay Woo" <[email protected]> wrote:
    >
    >>Something else I also thought I would add, was that for the me the LBS
    >>is dead. I've moved on to the IBS (Internet Bike Store).

    >
    > They'll really help you fix that slightly bent hanger :)


    www.rebuildmysuspensionforksformeplease.com

    hippy
    - LBS-fan
     
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