LBS in the age of online shopping



L

landotter

Guest
<shuts confessional>

Father forgive me, but I doubt the powers of my LBS to order the most
basic of parts. Yes, it's a lot more fun to run down three blocks,
order something, then get a phone call a week later, pick it up, go
down and have a hang at the shop. If that could happen.

My faith began to wane this past summer when they were unable to order
anything from the great saintly Wald. Blasphemy! It has become
seriously endangered as of late as I've waited three weeks for a pair
of rims. First they ordered the wrong size from QBP, had me come down,
and it was I who had to show them they were 26" not 700c. Now it's
been 2 weeks since that occurred, and no rims. I think I'm going to
just fix the slight bulge in the current set with some channel-locks
and tell them to let the rims hang on the wall when they come.
Blurrrg. I offered to pay up front--but they said tut-tut, I guess
that was foreboding.

I got no problem paying markup for brick and mortar--but if I can get
something in five or fewer business days via UPS--I expect the same or
better from an LBS.

[/rant]
 
D

datakoll

Guest
consider business practices? LBS may be operating with a minimum
order, owner's instructions, they get what the distributor sends them?
Problem goes beyond you're ugly, smell bad, carry a serious contagious
disease: the shop empties when you roll in. Or LBS is retarded or
preoccupied.
Sometimes, hard figuring what's happening in there.
 
M

Michael Baldwin

Guest
Landotter writes;

>I got no problem paying markup for brick and mortar--but
>if I can get something in five or fewer business
>days via UPS--I expect the same or better from an
>LBS.


I'm curious, what's your town/cities population?

Best Regards - Mike Baldwin
 
L

landotter

Guest
On Mar 9, 11:39 am, [email protected] (Michael Baldwin) wrote:
> Landotter writes;
>
> >I got no problem paying markup for brick and mortar--but
> >if I can get something in five or fewer business
> >days via UPS--I expect the same or better from an
> >LBS.

>
> I'm curious, what's your town/cities population?


I'm in Nashville, a city of a million and a major shipping hub. I
usually get 'net shipments surface from Nash/perf/aebike/REI in 3-4
business days. Bikeman takes five.
 
J

Jay

Guest
"landotter" <[email protected]> wrote in message
news:[email protected]m...
> <shuts confessional>
>
> Father forgive me, but I doubt the powers of my LBS to order the most
> basic of parts. Yes, it's a lot more fun to run down three blocks,
> order something, then get a phone call a week later, pick it up, go
> down and have a hang at the shop. If that could happen.
>
> My faith began to wane this past summer when they were unable to order
> anything from the great saintly Wald. Blasphemy! It has become
> seriously endangered as of late as I've waited three weeks for a pair
> of rims. First they ordered the wrong size from QBP, had me come down,
> and it was I who had to show them they were 26" not 700c. Now it's
> been 2 weeks since that occurred, and no rims. I think I'm going to
> just fix the slight bulge in the current set with some channel-locks
> and tell them to let the rims hang on the wall when they come.
> Blurrrg. I offered to pay up front--but they said tut-tut, I guess
> that was foreboding.
>
> I got no problem paying markup for brick and mortar--but if I can get
> something in five or fewer business days via UPS--I expect the same or
> better from an LBS.
>
> [/rant]
>

You speak the truth, LO:

The Internet has indeed changed everything. When I left my previous employer
10 years ago, I told them in my exit interview, their business was doomed.
They are now out of business. Too slow to adapt to a changing environment.
What is left of their business is being done in India.

Many RBT regulars have enough bike experience, so they do not need a LBS for
any repairs. For the rest of us, the LBS plays an important role.

At this point, I am down to two LBS. One near work (Rapid Transit
Cycleshop). The other near home (Performance Bike retail store).

J.
 
C

Colin Campbell

Guest
It's a shame if your LBS is actually incompetent. But I think a
_competent_ LBS is a valuable resource to a rider, and should be
patronized, so that it can stay in business.

I'm blessed with an LBS that has great bikes (Colnago, Pinarello, Look,
and other brands), good mechanics, an owner and staff who are active
cyclists, and a supportive attitude toward the customers.

The shop supports two women's and one men's racing teams. They started
a new cycling club which has both racers and recreational riders as
members. And they've been so "noticeable" that another local club has
switched to this shop as its LBS sponsor.

I happen to belong to both of these clubs, and I get tremendous bargains
on many items, and good discounts on everyday needs like energy bars,
tubes, lubricants, and the like.

I don't think I could buy any of these items for less on the Internet.
But even if it cost me a couple of bucks here and there to patronize the
shop, I think it is worth it to have a place nearby that cares when I
have a problem, and will help keep me on the road.
 
A

A Muzi

Guest
> Landotter writes;
>> I got no problem paying markup for brick and mortar--but
>> if I can get something in five or fewer business
>> days via UPS--I expect the same or better from an
>> LBS.


Michael Baldwin wrote:
> I'm curious, what's your town/cities population?


1-1/4 million roughly
--
Andrew Muzi
www.yellowjersey.org
Open every day since 1 April, 1971
 
On Mar 9, 10:51 am, landotter <[email protected]> wrote:
> On Mar 9, 11:39 am, [email protected] (Michael Baldwin) wrote:
>
> > Landotter writes;

>
> > >I got no problem paying markup for brick and mortar--but
> > >if I can get something in five or fewer business
> > >days via UPS--I expect the same or better from an
> > >LBS.

>
> > I'm curious, what's your town/cities population?

>
> I'm in Nashville, a city of a million and a major shipping hub. I
> usually get 'net shipments surface from Nash/perf/aebike/REI in 3-4
> business days. Bikeman takes five.


Landotter,
I'm here in Tennesse and use various LBS in Nashville. I'm courious to
know which shop you used?
Rick in Tennessee
 
L

landotter

Guest
On Mar 9, 7:36 pm, [email protected] wrote:
> On Mar 9, 10:51 am, landotter <[email protected]> wrote:
>
> > On Mar 9, 11:39 am, [email protected] (Michael Baldwin) wrote:

>
> > > Landotter writes;

>
> > > >I got no problem paying markup for brick and mortar--but
> > > >if I can get something in five or fewer business
> > > >days via UPS--I expect the same or better from an
> > > >LBS.

>
> > > I'm curious, what's your town/cities population?

>
> > I'm in Nashville, a city of a million and a major shipping hub. I
> > usually get 'net shipments surface from Nash/perf/aebike/REI in 3-4
> > business days. Bikeman takes five.

>
> Landotter,
> I'm here in Tennesse and use various LBS in Nashville. I'm courious to
> know which shop you used?
> Rick in Tennessee


Nah, I'm not going to put a permanent record up on the web for a new
shop. They do have great and mature mechanics, good prices, attitudes,
etc--they're just new at retail. I consider them friends, but probably
won't order parts from them again if they don't have them in stock.
 
A

Andre Jute

Guest
On Mar 9, 7:52 pm, "Jay" <[email protected]> wrote:
> "landotter" <[email protected]> wrote in message
>
> news:[email protected]m...
>
> > <shuts confessional>

>
> > Father forgive me, but I doubt the powers of my LBS to order the most
> > basic of parts. Yes, it's a lot more fun to run down three blocks,
> > order something, then get a phone call a week later, pick it up, go
> > down and have a hang at the shop. If that could happen.

>
> > My faith began to wane this past summer when they were unable to order
> > anything from the great saintly Wald. Blasphemy! It has become
> > seriously endangered as of late as I've waited three weeks for a pair
> > of rims. First they ordered the wrong size from QBP, had me come down,
> > and it was I who had to show them they were 26" not 700c. Now it's
> > been 2 weeks since that occurred, and no rims. I think I'm going to
> > just fix the slight bulge in the current set with some channel-locks
> > and tell them to let the rims hang on the wall when they come.
> > Blurrrg. I offered to pay up front--but they said tut-tut, I guess
> > that was foreboding.

>
> > I got no problem paying markup for brick and mortar--but if I can get
> > something in five or fewer business days via UPS--I expect the same or
> > better from an LBS.

>
> > [/rant]

>
> You speak the truth, LO:
>
> The Internet has indeed changed everything. When I left my previous employer
> 10 years ago, I told them in my exit interview, their business was doomed.
> They are now out of business. Too slow to adapt to a changing environment.
> What is left of their business is being done in India.
>
> Many RBT regulars have enough bike experience, so they do not need a LBS for
> any repairs. For the rest of us, the LBS plays an important role.


There are some specialist jobs even dedicated DIYers won't want to buy
pricey tools for. I hate the idea of where this is heading, towards
the disposable bike: Once the integrated headset has worn a ring in
the head tube, you just throw the bike away, do you? And if, god
forbid, the bottom bracket should require refacing, who will do it?
Straight into the skip. There was a time when a bike was *expected* to
last longer than a car.

> At this point, I am down to two LBS. One near work (Rapid Transit
> Cycleshop). The other near home (Performance Bike retail store).
>
> J.


Wholesalers are also to blame. One twice sent my LBS the wrong pads
for a common Shimano disc brake. I was in his office when he called
through the number of the brake and the Shimano number of the desired
part. And they wouldn't take back the wrong parts they insisted on
sending. Clearly the LBS is not to blame; the wholesaler is to blame.
I gave up, called a guy twenty miles away who deals with BBB, didn't
even tell him it was a brake pad, just gave him the BBB number for the
right part, and told him the normal once-a-week delivery would do, and
to post it on to me and I'd drop in to pay the next time I passed. Any
delivery out of the ordinary from BBB adds eleven euro to the price.
I'm waiting a couple of months already for a silver Hebie Chainglider
to be supplied by one of their dealers in London: Hebie won't take
single unit orders, so he's waiting until he has more stuff to order.
I don't blame him, I blame Hebie for this nonsense.

Andre Jute
Conservative