N
Nickthelegend40
Guest
Wondering if anyone out there has had similar experiences dealing with Litespeed? I bought a
Vortex w/dura ace aero kit, 5 grand plus in price and use it as a tri bike. The wheelset DA hubs
and velocity rims were fine over the first season, didn't need to true them at all(partially bc I
ride multiple bikes so mileage is split up). Later when I needed to true the wheels, outside of
the main warranty period and suprise, they are untrueable. I hope that is actually a word. These
wheels were built elsewhere by a supplier they use. You can't spin a single nipple on these things
bc they must not have used spoke prep I guess. The spokes only "wind up" and the nipples do not
actually move at all.
What I am left with is a set of wheels of terrible build quality. Pretty unacceptable on a bike
which costs as much as this. Second issue is that of the multiple times I've contacted them, only
once did they ever send a message back(first time). That message was just to inform me that they'd
work on it. I think they worked on a plan to ignore the situation. Subsequently, I have never been
given a reply for any other message sent to their warranty department from that time on.
Anyone else have similar experiences with other issues?
What did you do to solve your problems?
Thanks for your help. Maybe just getting the word out may protect some other consumer before they
buy one of their products. Love the bike, service sucks. What worsened the problem was that the only
litespeed dealer in town went out of business. No one local to deal with!
Nick Ranson
Vortex w/dura ace aero kit, 5 grand plus in price and use it as a tri bike. The wheelset DA hubs
and velocity rims were fine over the first season, didn't need to true them at all(partially bc I
ride multiple bikes so mileage is split up). Later when I needed to true the wheels, outside of
the main warranty period and suprise, they are untrueable. I hope that is actually a word. These
wheels were built elsewhere by a supplier they use. You can't spin a single nipple on these things
bc they must not have used spoke prep I guess. The spokes only "wind up" and the nipples do not
actually move at all.
What I am left with is a set of wheels of terrible build quality. Pretty unacceptable on a bike
which costs as much as this. Second issue is that of the multiple times I've contacted them, only
once did they ever send a message back(first time). That message was just to inform me that they'd
work on it. I think they worked on a plan to ignore the situation. Subsequently, I have never been
given a reply for any other message sent to their warranty department from that time on.
Anyone else have similar experiences with other issues?
What did you do to solve your problems?
Thanks for your help. Maybe just getting the word out may protect some other consumer before they
buy one of their products. Love the bike, service sucks. What worsened the problem was that the only
litespeed dealer in town went out of business. No one local to deal with!
Nick Ranson