On Tue, 21 Sep 2004 12:58:46 -0500, "Frank"
<
[email protected]> wrote:
>When I was looking for a custom built frame, I narrowed it down to just a
>couple of builders. Tom Teesdale was one of the two.
>
>Tom told me he offered a lifetime guarantee on his frames, so I jokingly
>asked for a complete set of his most recent medical records and family
>background.
>
>Tom was good natured about the request, and while I didn't get all that
>information I did get a nicely made frameset that lasted until I sold it to
>another rider who still rides it today.
Many years ago, in an auto parts industry newsletter, there was a
two-panel cartoon that had lifetime guarantees as its subject. In the
first panel, the irate customer is pounding on the counter, yelling
"But you said this part had a lifetime guarantee!" In the next panel,
all you can see of the customer is his legs and feet; the customer is
horizontal on the floor, and the parts guy is standing there with a
smoking gun, saying "You had to bring it up."
I will admit that there were times when the urge to honor a warranty
in this manner was strong...
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