Guess I'll weigh back in on this since I started the thread. Dan, I do understand what service is
and what profit margins are. I do know that downloading something that is not your's is illegal. I
guess what I don't understand is that why in the world would anyone want the software, if they
hadn't purchased the HRM (along with the software) originally. Yes, it's my fault that I can't find
the disk that I have misplaced. It just seems to me that if you can download the manual, why can't
the latest version of the software be gotten the same way? You can get the upgrade online. How
difficult is it to add the original? Maybe they wouldn't advertise it, but in a polite email that I
sent, seems like they might have been customer friendly. Especially to an exisiting customer. At
least we can agree to disagree? steve
On Sat, 23 Aug 2003 04:31:14 GMT, "Dan O'Brasky" <
[email protected]> wrote:
>You all seem to be missing the point. Customer error and "free customer service" do not go hand in
>hand. The guy who got a new key, a generic piece of **** easily duplicated, from his cheesy Korean
>car company is not a manufacturer issue it is a dealer prerogative. The dealer has an on-going
>stream of money where he makes his entire profit in service. polar is a developer and manufacturer.
>You all seem to have no idea what it actually costs a company to produce things, particularly after
>market and repair or replacement items that they need to make say 500 or 5000 of at once which may
>be supply for 5 or more years--the cost of inventorying alone makes the product a loser. Again, you
>buy a product for the price asked--and do not presume any company who manufactures and provides
>terms to their dealers and supports a labor force and a sales force is overflowing in profit. Even
>the cost of providing a useful versus a worthless manual is relatively speaking a very large
>increase in cost. And when companies cross national borders and currencies they do not increase and
>decrease prices every time exchange rates change. It flat out costs a lot more to make a high
>quality product than an ordinary one that may pack in many features but defect rates are
>high--ultimately costing the customer. So stop *****ing if someone wants $19.99 for replacement
>software or something. Again, obviously none of you are in sales, marketing or manufacturing and
>you all seem to have these utopian ideas--having a web server and a url is not some simplistic
>project without cost. For your information, every company pays for things like bandwidth, backup,
>maintenance, development, editing, etc. Everything added has a cost as well as every extra megabyte
>of storage and bandwidth. Please do not talk to me about gee it will save the company this and that
>to "not have to deal with the customer"--they deal with him then in a different manner which is not
>a static cost. Oh and by the way to the guy who said Microsoft at some point did not support NT
>early on--where did you get that load of ****. I sold over $1mm a year of it at the time and they
>certainly supported my customers--for a fee. Talk about what you have expertise--having an opinion
>is like having an asshole, so what! And to the Kazza suggestor, well that is patently an illegal
>service and violates every ethical principle there is. Steal someone else's product because no one
>will come after you--try that explanation to the police when they catch you shoplifting a pair of
>pantyhose, some chewing gum and a few CD's at your local Target or Wal-Mart. And then tell it to
>the judge Wynona! because it is not locked down and sits on a shelf for you to pick and bring to
>the cashier, that does not give you the right to take it because the CEO lives in a $10MM mansion
>on the shore or a golf course. The question is why I think all of you who openly support theft of
>property and intellectual property or demand this tone of entitlement can have a rational
>discussion of ideas and things like ethics--instead it is all about what can I get out of them
>later! Ugh! Dan "Alex Rodriguez" <
[email protected]> wrote in message
>
news:[email protected]...
>> In article <oXs%
[email protected]>,
>
[email protected]
>> says...
>>
>> >Why isn't it free? Well gee, because it costs money!
>>
>> The person already paid when they bought their monitor.
>>
>> >The disk costs, the burning time and human activity costs and the postage and packaging
>costs.
>>
>> Easily solved issue. Provide free downloads and charge people who want to buy a disc.
>>
>> >it isn't Polar's problem that you lost the disk they sold you as part of
>the
>> >package. Plus on top of all that, they are giving out an additional copy
>of
>> >intellectual property.
>>
>> He already has a license for the software, so he shouldn't have to pay for the license a
>> second time.
>>
>> >If you are telling the truth that is one thing, if you aren't at least they are covered in some
>> >minimal way--plus they have
>to
>> >stock the stuff and housing it costs in real estate and it ties up their capital. The product is
>> >made in Europe but is shipped to the US...does
>that
>> >make more sense? They provide you a product and a service, so you pay
>for
>> >it, plain and simple. Last time I heard they were a "for-profit" enterprise---good thing because
>> >in your utopian imagination you would not have the product because you would simple get what
>> >everyone else does, everything dumbed down to the lowest common denominator.
>>
>> A simple download sight would solve the problem quite nicely. I would save polar a lot of
>> trouble.
>> -----------------
>> Alex __O _-\<,_ (_)/ (_)
>>
>>
>
please remove "nospam" in address when replying
. If they are losing money on
